this post was submitted on 15 Jul 2024
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[A16Z GAMES] The Unlikely Return of the Video Game Demo (www.youtube.com)
submitted 4 months ago by nanoUFO@sh.itjust.works to c/games@sh.itjust.works
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[–] jet@hackertalks.com 4 points 4 months ago (2 children)

Fair enough, I do it all the time and so do people in my friend group. There's a new game, it's on sale, I know I buy games on steam regularly, I buy the game, I try it, it doesn't work, it's not fun, something. I return it within the 2-hour window fairly regularly.

In fact, this steam two hour window has been part of game developer philosophy for a while, putting the good content first, so you don't get bored before the 2 hours expire. There's been a fair few reviews where people speculate this was just front-loaded so people don't return it

[–] conciselyverbose@sh.itjust.works 3 points 4 months ago (1 children)

There are people who do; I'm not disputing that.

But it's a very small minority. You're cutting out like 90+% of a potential demo audience by demanding cash on the barrel head up front. It's objectively worse for the customer by a significant margin.

[–] jet@hackertalks.com 1 points 4 months ago

That's a good point. I agree with that. It adds friction.

It's the defacto demonstration of last resort, at that point somebody's just using it to escape from a bad purchase.

[–] stringere@sh.itjust.works 2 points 4 months ago

I send my refunds to my Steam wallet. Either I eventually get a "free" game that I like or I get to keep trying until I find a keeper.

As someone who has used the refund system a lot, you can exceed the 2 hours. I don't know if they look at my Steam account or just accept my reasoning for a refund but I know I've received a full refund for games that were well past that 2 hour mark.