A console just works, and if PC gaming can’t offer that same experience than it’s got negative value in my book.

I primarily play on PC, but I've always understood this part as the reason why so many people just prefer consoles - and there's nothing wrong with that. No hassle, just open the console and start playing. While PC does give more customizability and a much bigger library of games accessible through the same machine, it's also more likely to run into some platform-related issues here and there.

It's all about finding the balance between negatives and positives: personally I'll rather just deal with the occasional random problems since the reward is the huge library of games and (usually) better end result.

But I do understand why someone else might go for consoles - as long as it has enough games which you can enjoy, the limited library isn't really a problem anyway.

I've rarely had any real problems, but I've also been using windows PC as my main platform for like 30 years at this point - many fixes/workarounds are just intuitive for me at this point ("oh just press alt+enter"), while they might be a confusing dealbreaker for a newcomer. Anyone arguing that "using PC is just as easy!" probably doesn't realize how many different small things they've learned over time while using the platform, or they've just been lucky and never ran into a persistent issue (like the one that you described). Or they're just more interested in the platform as a whole, and happily spend some time learning to use it.

I feel like the main problem with your previous comment is just that you stated "bad experiences with Steam", while you're talking about PC issues in general. What you described there (probably) isn't caused by Steam. But this, again, comes back to just not understanding the platform, which is an understandable reason to just go play on a console instead - less hassle and all that.