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An angry admin shares the CrowdStrike outage experience (www.theregister.com)

submitted 5 months ago by lemmee_in@lemm.ee to c/technology@lemmy.world

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IT administrators are struggling to deal with the ongoing fallout from the faulty CrowdStrike update. One spoke to The Register to share what it is like at the coalface.

Speaking on condition of anonymity, the administrator, who is responsible for a fleet of devices, many of which are used within warehouses, told us: "It is very disturbing that a single AV update can take down more machines than a global denial of service attack. I know some businesses that have hundreds of machines down. For me, it was about 25 percent of our PCs and 10 percent of servers."

He isn't alone. An administrator on Reddit said 40 percent of servers were affected, along with 70 percent of client computers stuck in a bootloop, or approximately 1,000 endpoints.

Sadly, for our administrator, things are less than ideal.

Another Redditor posted: "They sent us a patch but it required we boot into safe mode.

"We can't boot into safe mode because our BitLocker keys are stored inside of a service that we can't login to because our AD is down.

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[–] Zron@lemmy.world 51 points 5 months ago

I remember a few career changes ago, I was a back room kid working for an MSP.

One day I get an email to build a computer for the company, cheap as hell. Basically just enough to boot Windows 7.

I was to build it, put it online long enough to get all of the drivers installed, and then set it up in the server room, as physically far away from any network ports as possible. IIRC I was even given an IO shield that physically covered the network port for after it updated.

It was our air-gapped encryption key backup.

I feel like that shitty company was somehow prepared for this better than some of these companies today. In fact, I wonder if that computer is still running somewhere and just saved someone’s ass.