this post was submitted on 26 Jul 2024
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submitted 6 months ago* (last edited 6 months ago) by The_Picard_Maneuver@lemmy.world to c/whitepeopletwitter@sh.itjust.works
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[–] Smoogs@lemmy.world 2 points 5 months ago

I go one step further, when I make a ticket I list all the things I’ve tried first up so they don’t have to waste a lot of time with investigation and pulling info out of me. Also helps if you do step by steps to help reproduce a problem but that can be harder when crunched for time and they just never get to the ticket that fast anyways.