Nice!

One of the things I learned when trying out zero waste is that sometimes there is still plenty of waste but a distribution/marketing strategy ends up hiding it from you. For example, they just refill the bulk bins with large bags of whatever the product is, so if you use enough of the product you might as well just buy the whole bag yourself for cheaper! Or from a vendor that will use a paper bag instead of plastic. That kind of thing. As a result, I also sometimes just buy a bulk size container instead of refilling from someone else's carboy.

I'd be curious about what their shampoo and conditioner is made from and if it is possible to DIY it! Also whether they pH balance it. Sometimes unbalanced shampoos can make you lose hair... Learned that lesson the hard way!