Ask Lemmy

I used to work at Starbucks (almost a decade ago now), but at the time, the motto was "just say yes" to any customer requests. We also had free drink cards that you could give out to deesclate any issue. So I would say any time you're even the slightest bit unhappy, bring it up, and you should at least have your problem solved, if not compensated for a free drink next time.

We also had customer satisfaction surveys that would print on reciepts, where filling one out would get the customer a free drink. We always kept them for customers that were happier to try and rig the odds in our favour of a higher rating, but also if a customer asked for one, I would give it if I had it. You could always ask the cashier if they have any of those as well.

Again, not sure how much either of those things have changed in the past 10 years, and I'm not sure how regional it was (this was in Canada at a corporately run store), but maybe worth a try.

Also I love these types of threads -- great topic to post.

I worked for a company that had an expensive San Jose lease during the .com bubble. When they decided they needed to get out of that lease, they folded the company - “fired” everyone, then re-hired everyone under an independent second company that was owned by the parent company. Sketchy, but not really surprising…

When they re-hired me, they didn’t have me sign any NDAs. All the old NDAs were with the company that folded, not the parent company. Some days I wish I had been unethical enough to sell off their source code to a competitor.

The people who negotiate your medical claims make more money on the settlement commissions than the doctors even make from their procedures.

And there’s like 25-40 people total who handle the claims for every single health insurance company.

We used to sell Windows built-in Recovery tool.

Everything comes in frozen. Before mixing with the sauces it smells off. Half the staff mix without gloves. Dont get the tuna but have it your way...

Snake Farm, when asked how to sell a policy that's clearly more expensive than the competition's answer was "They should feel privilege to be a Snake Farm customer."

The hubris was baffling.

I don't have any interesting secrets or facts from my current ex-jobs, so I'll share an interesting fact from a buddy's. It's one of those companies that offers automated phone systems (and chats, nowadays) that listen to your options rather than taking number inputs.

This may no longer be the case, but these systems were not actually automated. There are entire call centers dedicated to these phone systems, whereby an operator listens to your call snippet and manually selects the next option in the phone tree, or transcribes your input.

I wouldn't be surprised at all if advances in AI have made this whole song and dance less in need of human intervention, but once upon a time, your call wasn't truly automated - it was federated.

My company is infested with cats. I think the CEO doesn't know about it.

I find it humorous that y’all think it’s only the company you worked at that had a fragile tech solution held together (sometimes literally) with duct tape and coat hangers, as part of a mission critical business process.

Pretty much every company big or tiny has at least one permanent “temporary” solution in place.

The last company I worked for has both NDA's and arbitration agreements, which would keep me from spilling company secrets and would screw me over if I did. But here is a secret - they use online PDF forms and don't check what text is entered into the signature.

Alesis, creators of ADAT Type 2 digital audio tapes hired none other that James Doohan to promote it playing the “Famous Engineer” because they didn’t get the rights to anything Star Trek.

It was only played during trade shows, but someone I know got a copy.

https://youtu.be/oHB_Dyad4cg

The dealership I worked for gave out loans they knew people couldn’t afford, ignored safety items, slapped inspection stickers that didn’t match vehicles to get them on the lot. Ran a lift that was jerry rigged because the wiring busted along with the hydraulic tank.

Employee bought a vehicle and his manager watched where he went on his lunch (via GPS installed by said company into sold vehicles). Funnily enough it was to an interview.

Oh another one. School bus company 1 is one of the largest in the US. In between runs a buddies transmission starts leaking on his bus. He calls the terminal on my phone to let them know.

“Keep driving keep it going, we are not sending out another bus to you.”

Transmission in a 45ft flat nose busts fully in the middle of one of the busiest intersections in the town. He calls over radio letting them know it busted as he told them.

“What do you mean this is first time I’m hearing about this”

Flat nose I drove kept writing up for not having heat and turning it into the people I was told. This went for an entire winter and I didn’t have heat until after the thaw and spring started. Mechanic never knew that bus had been being written up. They were hiding slips. Same bus, folding door let go and was flapping in the wind with a bus full of students. Over the radio they said to keep driving and refused to send a replacement.

Military equipment is sold to the PRC and mislabeled as COTS, i.e. civilian.

My previous employer - a multi-billion dollar internet search company would secretly listen to people's conversation via their mobile devices then place ads on the same devices (e.g in the browser search results or at the start of videos) based on keywords from the conversations, this had to be kept hidden of course and this large well-known company shall remain nameless.

i worked in a place where we put journal,magasin in leters and film. we got a DISGUSTING porn thing like... i dont even think it was legal (zoo ect) i personaly refuse to put that in envelope. and you know what? the most common adress we got? religious person. yup most recieve it was the one in church reading you the bibles...

When I worked at Bob Evans I watched a manager peel the expiration dates off of expired food and replace them with dates in the future to avoid waste.