They need a union.
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She did really good! Almost drove it home, she was so close... As a former manager in HR, here are my two cents. Note that I'm from canada, might not apply as I have it in mind in the US. If they're trying to frame a layoff as a firing for cause and poor performance, her first way of handling it is excellent. Ask pointed specific questions on what about your performance was lacking and more importantly can you demonstrate to me that I've been communicated clear quantifiable and Timely objectives that I've been communicated means and ways to be coached and trained to meet those objectives and that I've been communicated milestones of me not meeting objectives, with proper corrective measures and coaching to then change course before a firing for poor performance.
If you can't communicate any of these to me, the objectives, my performance against his objectives, the milestones, and the coaching I received to meet objectives when I did not, then this is not a poor performance related firing. If you're missing any of these information then I am not yet terminated and I am at your employment until a subsequent meeting where you can come back with that information. On the other hand if what you meant to say is that this is a layoff because you have hired too many people, and that this letting Go has nothing to do with my performance, okay no problem, let's talk, but in this case it will be with X months of severance and a glowing recommendation letter.
Lastly I want to make you aware that I've recorded this conversation, in which it's now clearly documented that you have no clear tangible indication of any notion of documented poor performance about me, and thus I am still at the employed of my employer until you either provide those, or provide me with coaching that I then fail to put into practice to meet objectives, or until you come back with the severance package for a layoff that has nothing to do with my performance.
Something along those lines...
It's insane the hoops you guys have to jump through to not get fucked over in America/Canada. It really makes the social achievements we have in my country stand out that much more.
Yeah sure, if she has no emotions I'd say that'd be a great way to handle it.
Unfortunately she's trying to keep herself composed while going through an extremely traumatic event in her life. A layoff is something that may seem routine for you - but for me I still process through my layoffs years later. She's holding back tears. I held back tears. I'd say she did remarkably well while having her life plans crumble around her.
I put 100% of the blame on HR and the company - even if it's completely her fault for getting fired I wouldn't put any blame on her for not using the perfect wording.
The way she handled this, she is gonna get hired by another company in an instant.
Not with that video.
She'll be a hot iron for a minute
Only for places not worth working for. If Louis Rossmann saw this he'd probably offer her a job immediately.
Wow I applied to Cloudflare a few months ago, glad I got rejected because I was just laid off late last year.
why can't corporations just do things in a reasonable and rational way?
Why do they constantly make so many extreme changes all the time? When they need to hire more people, they hire way more than they need, when they need to downsize...or rather when they're tired of paying so many people, they fire way too many.
Graphs. Executives love graphs. Numbers also mean different things to them, and changes better invoke noticeable change, preferably monetarily and with some sort of proof. This is for those quarterly meetings. Larger layoffs are often done for investors. It's a clock's pendulum. Pull back payroll, show the numbers and talk about skimming the fat or whatever, yell "look at us!", profit. Hire a bunch of people, talk about a big product/project, yell "look at us!", profit.
It's the capitalist endgame. You, I, little Johnny, and the kitchen sink if it could talk and move, are all numbers on an excel sheet. Plenty of exceptions exist, this remains the rule, however.
My one question going in was whether this was a Sales role. It’s hard to overstate how volatile a career in sales can be. You are your numbers and your income can swing around wildly. Maybe you can control your own performance but the viability of the products is out of your control and the targets set for you to be evaluated against are outside your control too. Companies use Sales to grow, not to subsist, so the second budgets are tight and a company shifts into survival mode, you’re the first to go. Culture is also volatile and high pressure, competitive, etc. I know a sales guy who closed a multi hundred thousand dollar enterprise software deal and was missing just one signature for weeks and could not reach the guy. He travelled internationally and camped out in the building lobby for multiple days until he saw him and ran up and got him to sign.
It’s hard. You can do really well but it’s hard. She’s pretty vulnerable not having actually closed anything, ever, yet. No one actually cares at the end of the quarter if you “have great meetings.”
As she mentioned, she only had a month in the least busy time of year to make a sale. Had her manager said anything or any available metrics indicated that her performance was insufficient, that would be one thing. To blindside her with a meeting with absolutely 0 proof of poor performance is 100% shitty management. Yeah, sometimes shit happens and the company can't keep staff, that's just capitalism. But they do morally and legally owe her the things afforded to laid off staff (especially in the case of mass layoffs). Them trying to weasel out of it shows utter disrespect for their employees, and it should be called out.
Only watched her initial verbal volley and fuck that is some strength. I heard the emotion right under the surface but it was emphatically not in her voice, I'd have been shitting myself if I were on the other end of those questions
This gave me PTSD to my time working in tech in San Francisco. To me, some of the larger problems with the tech world that don't get highlighted so often is how much people are completely making up what they do. I had zero experience in my industry, none. I sweet talked my way into my role and had a friend at the company put in a good word for me. A couple kudos later and I find myself managing, then running my own department. So many of the employees in many of the more ambiguous non-learned-skillset required jobs like sales, customer service, HR just found there ways into a niche and learn along the way. Unlike say a software engineer who went to school to learn how to code, I did not go to school to learn how to get screamed at on the phone and troubleshoot their tech issues. Brittany here probably didn't go to school to learn how to close deals. The people that designed her programs probably didn't set her up for success enough, and clearly, the mismanaging of new hires vs the bottom line was their fault, not hers. That said, to any young folks getting into the game, I'd say be wary of doing what she did here by recording this interaction and posting it. I know the gratification probably feels right and just in the moment, but she could have made her life a lot worse than a lost job with potential lawsuits. As mentioned above, a job is just a job and unfortunately we are all just a number to the company. You can and will get another job. Always cover your ass though.
Great video, she was right to challenge them.
A lot of people in the comments seems to be trashing HR, but they are just the messengers / bad cops, they carry out the will of the executives, who just give their goons the orders to shoot you, and walk away. If you want to look for someone to blame, look near the top.