29
Logitech fails to honor it's warranties
(lemmy.world)
Tough week for logitech. First the controller and now this
🏆
I feel terrible for laughing. Good gracious.
Maybe they'll honor the warranty for that one if the Coast Guard manages to recover it
They’ll probably make up some crap about “water damage”
Did you really think they'd honor a warranty from something you bought on ebay? It's a reselling site - pretty much an online garage sale. Unless the seller's own receipt from when they bought it is included with your purchase, then there's no proof that it's been 2 years since its sale.
I could just make up a receipt from an authorized reseller. What kinda proof is good enough? Do these items degrade in a sealed box? If so, why track the warranty from resale date instead of manufacturing date? If not, photo evidence of a sealed box on sale should be sufficient imo.
The reality is, this sort of resale is common, is hardly more risky than with authorized resellers, and deserves greater consumer protections.
Don't get me wrong - the item shouldn't have broken, but ultimately, a warranty only applies to items bought from the manufacturer or one of their authorized distributors, and you instead bought from some guy who bought up some Logitech stuff to sell on ebay. You can find decent deals on ebay, but it's a risk specifically because you're not going to get any support, since you're not actually a Logitech customer, you're a customer of Joe-shmoe at ebay. Take it up with him, since it's his product you bought.
By that logic, I should take it up with the delivery guy; both he and the reseller simply passed-through a sealed product.
You didn't buy it from the delivery guy, you bought it from a guy who bought it from logitech. You didn't buy a new product, you bought an unopened product. It's only new when it's sold by the manufacturer or its official distributors.
I've bought unopened things from garage sales, too, but never thought I could bring the sticker with "$5" scribbled on it to the manufacturer for a replacement. Your receipt from ebay is just as official as that would be.
Integrity is starting to show here. Items on ebay can be stolen, factory seconds, knock offs, etc. Buy from ebay and assume the risk. You're just driving prices up for the rest of us pulling crap like this.
To Logitech, you might as well have bought your headset hot off the back of a pickup truck. They have no verification that you didn't.
Ah yes, I must've used ChatGPT to generate the photos of it being sold in a sealed box. And the ebay account listing. And the receipt.
If it's really a known issue and Logitech is hiding being a warranty policy then buy a new one, swap it, and return it as defective. Let Logitech reimburse the store for the defect and get your headset replaced.
They won't accept a receipt from eBay, as eBay's not a licensed reseller, and they consider the new, in box item "second hand."
TBF, this should be a given. Assume anything you buy on ebay has no warranty, even if new-in-box. They should still fix it, imo, given it's a known problem but I'm not surprised by them not accepting their receipt and trying to save money where they can.
ungrokable's advice is probably your best option.
For a split second I thought this was a joke about the Titan submarine.
Dude, same. It's getting some pretty bad reviews too!
Won't click reddit link to see but tear it apart if it won't get warrantied, what do you have to lose?
And don't buy "new" shit from ebay. I hate what amazon does but you do have a record of who you bought it from and usually the lowest price on something like this.
There are other options besides ebay and Amazon. Like OP is finding, getting a warranty claim from an ebay purchase is unlikely, and Amazon are straight up evil. But these aren't your only options
True, but sadly that headset is $60 at Amazon right now versus 80-95 everywhere else based on a quick search.
Some stores will do price matching with Amazon. Especially the bigger retailers trying to compete with Amazon. I haven't tried to go through the price matching process so maybe it's a pain in the ass, but it's available.
I've had two experiences with their warranty and both were seamless. Mind you both were bought from authorized resellers, but I don't recall if I had a receipt.
That's crazy, I've had them fix shit no questions asked before. I guess their customer service isn't what it used to be.
That's weird. I had a g604 mouse that one of the side buttons fell off and I'd bought it from amazon a little over 2 years ago. Rep asked me for the serial and not receipt and basically replaced it as soon as he saw pictures of it. Maybe you got a rep that's a dick. Try again?
Could be that you mentioned verbally you got it from Amazon, but you were never asked to prove it? Could be that Logitech’s policy is not to serve EBay sellers, but they don’t necessarily always go full steps for proof.
Even with receipt/proof of purchase from a retailer (Best Buy) in my case, they are reluctant to warranty items. I found this out with some speakers I had issues with (power light failure). I did manage to get a replacement, but it wasn't without a lot of back and forth and persistence.
if you live in the EU you have 2 years of warranty. however, in the second year shifts you, the consumer, has to prove that the problems with the product is due to a fault during manufacturing.
if you are experiencing a problem that is a known problem this part is quite easy.
this post was submitted on 23 Jun 2023
29 points (91.4% liked)
Mildly Infuriating
35423 readers
271 users here now
Home to all things "Mildly Infuriating" Not infuriating, not enraging. Mildly Infuriating. All posts should reflect that.
I want my day mildly ruined, not completely ruined. Please remember to refrain from reposting old content. If you post a post from reddit it is good practice to include a link and credit the OP. I'm not about stealing content!
It's just good to get something in this website for casual viewing whilst refreshing original content is added overtime.
Rules:
1. Be Respectful
Refrain from using harmful language pertaining to a protected characteristic: e.g. race, gender, sexuality, disability or religion.
Refrain from being argumentative when responding or commenting to posts/replies. Personal attacks are not welcome here.
...
2. No Illegal Content
Content that violates the law. Any post/comment found to be in breach of common law will be removed and given to the authorities if required.
That means: -No promoting violence/threats against any individuals
-No CSA content or Revenge Porn
-No sharing private/personal information (Doxxing)
...
3. No Spam
Posting the same post, no matter the intent is against the rules.
-If you have posted content, please refrain from re-posting said content within this community.
-Do not spam posts with intent to harass, annoy, bully, advertise, scam or harm this community.
-No posting Scams/Advertisements/Phishing Links/IP Grabbers
-No Bots, Bots will be banned from the community.
...
4. No Porn/Explicit
Content
-Do not post explicit content. Lemmy.World is not the instance for NSFW content.
-Do not post Gore or Shock Content.
...
5. No Enciting Harassment,
Brigading, Doxxing or Witch Hunts
-Do not Brigade other Communities
-No calls to action against other communities/users within Lemmy or outside of Lemmy.
-No Witch Hunts against users/communities.
-No content that harasses members within or outside of the community.
...
6. NSFW should be behind NSFW tags.
-Content that is NSFW should be behind NSFW tags.
-Content that might be distressing should be kept behind NSFW tags.
...
7. Content should match the theme of this community.
-Content should be Mildly infuriating.
-At this time we permit content that is infuriating until an infuriating community is made available.
...
8. Reposting of Reddit content is permitted, try to credit the OC.
-Please consider crediting the OC when reposting content. A name of the user or a link to the original post is sufficient.
...
...
Also check out:
Partnered Communities:
Reach out to LillianVS for inclusion on the sidebar.
All communities included on the sidebar are to be made in compliance with the instance rules.
founded 1 year ago
MODERATORS