394
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That's the point of autopay
I get a text every month that briefly stops my heart:
**PAYMENT REMINDERS AND FAILURES: **
Your health insurance premium auto payment was successful.
😠
This is what happens when enterprises don’t hire UX people, which is the norm. Engineers write the software, and then “it works” so it’s done with little thought to what it means to the end user
In my experience, it's usually badly cut processes that lead to this sort of thing. I would bet money that one team is responsible for the infrastructure to send out those messages with that title and another team generates the message texts.
And so, even though it would normally take just a minute to fix that title string, suddenly it requires cross-team communication, potentially even across different organization units or companies. If you don't know one of the engineers on the other team and can write to them directly, there's basically no chance to get a soft issue like that communicated.
Agreed, which is normally why UX teams tend to “float” at many enterprises because there are so many moving parts that they are just like “can we make this message better” and then a product manager has to figure out how many engineering teams need to get involved to change an email message lol
That’s why you use virtual cards for services that you aren’t sure you want to renew and have them lock automatically right before they do. Better yet, use virtual cards everywhere you can.
I wish more banks did virtual cards. The only credit card I have that does is Capital One.
Citi used to. Not sure if they still do.
There's a website called privacy.com for US that lets you virtualized any debit card. I believe PayPal has the feature too.
I'm very familiar with privacy and I use it for some stuff. But I very much prefer to use a credit card if I can.
I would like hellofresh to fuck off out of my life. It was such a bitch to cancel, finally did it, then Poof, a few months later they’re auto-charging me again and auto delivering.
I have called my bank to put a stop to it. I went as far as changing my credit card.
Thanks for reminding me to unsubscribe from Peacock
I once had to ask my bank to stop giving a company money from this bullshit.
The most painful is if the subscription is yearly based...
After that i found something to prevent that, all subscriptions i pay using PayPal rather than credit card, then i can immediately stop the auto pay if i need to.
this post was submitted on 09 Mar 2024
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