7
"Not available outside your network," but it is...? (lemmy.world)
submitted 1 year ago by Confused_Emus@lemmy.world to c/plex@lemmy.ml
8 comments fedilink hide all child comments

Remote Access status on my Plex server says it's "Not available outside your network." However, the couple of people I currently share my server with have no issues accessing it, I've verified port forwarding settings, I just loaded up the Plex app on my phone (wifi off, on cellular) and everything loads up fine.

If I hit the "Retry" button next to the public port, it'll do the connection test and show that my server is indeed accessible from outside my network. But then, usually anywhere from a few seconds to a few minutes, it'll change back to showing it's unavailable.

Since remote access doesn't actually seem to be unavailable, I guess it's not a huge deal. Just kinda bugs me. Server version is up-to-date according to the status page (Version 1.32.5.7349) - anyone else on this version noticing this issue?

top 8 comments
sorted by: hot top controversial new old
[-] TSR55@lemm.ee 3 points 1 year ago

Same here, on an iMac running Ventura.

[-] Confused_Emus@lemmy.world 2 points 1 year ago

Good to know it's not OS specific, at least. My server is on my Synology NAS.

[-] briongloid@aussie.zone 1 points 1 year ago* (last edited 1 year ago)

Have you tried going into your router settings, finding the Plex computers IP address (CMD prompt ipconfig on Windows), locking it to the local IP 192.168.0.XXX it's on so that you can open a port forwarding to Port 32400 (default for Plex).

You could just open Port 32400, but it's best to only do it for the Plex computer and your router might not retain the same local network address.

Edit: It may also be needed that you open the port on the computer, which is more complicated and is done via Windows Firewall.

[-] Confused_Emus@lemmy.world 1 points 1 year ago

My Plex server is hosted on my Synology NAS, and my router has the correct port forwarding rules to route the Plex traffic where it needs to go. Since remote access still works, it doesn't seem to be an issue with the port forwarding, but rather an issue with Plex itself and whatever method it uses to check remote connectivity.

[-] briongloid@aussie.zone 1 points 1 year ago

Have you checked if your Internet Provider has you on something called CG-NAT, it's where they do not grant you a personal IPv4 address which Plex needs. For me it's something that's been forced on by default at every Provider I've been with for years and have had to get they to turn it off.

[-] Confused_Emus@lemmy.world 2 points 1 year ago

I use a Dynamic DNS service to keep that updated. When I last tested the issue, it was showing the correct public IP in Plex's settings.

[-] briongloid@aussie.zone 1 points 1 year ago

If you are using CG-NAT your public IP is not for just you, it's shared in a cluster of households, DDNS won't resolve that.

[-] Confused_Emus@lemmy.world 2 points 1 year ago

I see what you mean. I have Google Fiber, they do not use CG-NAT.

this post was submitted on 21 Aug 2023
7 points (100.0% liked)

Plex

3959 readers
1 users here now

A community for discussing Plex Media Server. Plex Media Server is a smart software that makes playing movies, tv shows, and other media on your computer simple.

Ask questions, get support, and be part of the community here on Lemmy!

Join the c/Plex community on Matrix!

Rules

Rule 1 - Don't be a dick

Don't be a dick. This includes any kind of trolling, baiting, etc. Bigotry may result in an instant permaban.

Rule 2 - No misleading or non-descriptive titles

No misleading or non-descriptive titles. Try to be brief but detailed.

Rule 3 - Keep post and comments relevant

Posts must be related to Plex and Plex-related products, apps. etc. Try to keep comments relevant to the parent comment and to the post.

Rule 4 - Keep discussions of "media aqcuistion" limited to means and methods only.

Discussions regarding media acquisition should be limited to the "how" not the "what", as this is not the place to discuss piracy of specific media. There are other communities for that, and we don't want to get this community defederated from instances where it's a forbidden topic. Posts/comments discussing specific acts of piracy ("How do I find X show?" or "Where can I download Y film?")will be removed. For further clarification see this post

Rule 5 - No asking / offering Plex shares.

No asking / offering Plex shares. There are other communities for that.

Rule 6 - No low-effort / spam / meme posts

No low-effort / meme posts. These are considered spam, and will be removed. Repeat offenses may result in a ban.

Rule 7 - No referral / self-promotion / affiliate links, personal voting / campaigning / funding, or selling posts

No referral / self-promotion / affiliate links, personal voting / campaigning / funding, or selling posts. These are considered spam, and will be removed. Repeat offenses may result in a ban.

Useful Resources

^This^ ^is^ ^a^ ^community^ ^page^ ^and^ ^is^ ^not^ ^affiliated^ ^with^ ^Plex,^ ^Inc.^ ^in^ ^any^ ^way.^

founded 1 year ago
MODERATORS
BrooklynMan@lemmy.ml
BrrooklynMan@lemmy.world
bauhaus@lemmy.ml
plexbot@lemm.ee