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I'm having trouble getting an IP address via DHCP on my HP ProLiant DL380 Gen9 server running Debian. I've tried various troubleshooting steps, but nothing seems to work.

Error messages:

  • "No DHCPOFFERS received"
  • "No working leases in persistent database - sleeping"
  • "Activation of network connection failed" (GNOME)
  • "IP configuration unavailable" (Plasma)

Hardware:

  • HP ProLiant DL380 Gen9 server

Software:

  • Debian operating system
  • GNOME and Plasma desktop environments

Troubleshooting steps:

  • Checked network cable and ensured it's properly connected
  • Restarted network service
  • Set /etc/NetworkManager/NetworkManager.conf managed=true

Additional information:

  • Internet worked during the Debian installation process, but not after booting into the installed system.
  • The problem occurs on both GNOME and Plasma desktop environments, but Plasma provides a slightly more helpful error message.

I'd appreciate any help or guidance on resolving this issue. Has anyone else experienced similar problems with DHCP on a HP ProLiant DL380 Gen9 server with Debian?

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[–] wildbus8979@sh.itjust.works 5 points 2 months ago* (last edited 2 months ago) (4 children)

Try using tcpdump -vvv port 67 or port 68 (add -i <interface name> if you have more than one interface) to see what is being exchanged

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[–] False@lemmy.world 3 points 2 months ago

Just to cover the obvious:

  1. Double check the cable is plugged in
  2. Double check that you have a green light on the NIC
[–] bbbhltz@beehaw.org 3 points 2 months ago (1 children)

You might have to bring this question over to the Debian Forum. I don't work with servers, but as noted above this sounds like a situation where you need to install a newer version of the kernel.

You could try using the Testing ISO https://wiki.debian.org/DebianTesting

[–] possiblylinux127@lemmy.zip 3 points 2 months ago

Not necessarily as that hardware is older. It is better to check to see what is in dmesg and ip a first.

[–] bloodfart@lemmy.ml 3 points 2 months ago (1 children)

You are missing the middle of your troubleshooting process.

Everything is physically plugged in, your dhcp device is doing its thing and the wire works.

But does your os see the card? Post the output of ip address show to find out!

If you wanna jump to the end, and I recommend you do not do that, your os has most likely recognized and automatically selected the fiber interface instead of the cat5 one.

[–] JackGreenEarth@lemm.ee 1 points 2 months ago (1 children)
[–] bloodfart@lemmy.ml 2 points 2 months ago (1 children)

ens6f1 looks to be your interface. I think you’re using networkd, sudo networkctl up ens6f1 ought to bring it up.

You can use systemctl enable to make it work every reboot.

[–] JackGreenEarth@lemm.ee 1 points 2 months ago (1 children)

The first command didn't work as networkd wasn't started, so I tried to start it with networkctl start networkd, but it said 'failed to start networkd.service: Unit networkd.service not found'

[–] bloodfart@lemmy.ml 2 points 2 months ago (1 children)

Oh, you’re not using networkd. That’s no problem. ip link set ens6f1 up should do the same ish thing.

[–] JackGreenEarth@lemm.ee 1 points 2 months ago (1 children)

The first time I tried it it had the connected icon but no actual network connection, the second time it didn't do anything

[–] bloodfart@lemmy.ml 2 points 2 months ago (2 children)

Okay. I didn’t realize you were using a graphical environment. Shouldn’t change anything.

When you say no actual network connection, can you show that with ip address show ens6f1?

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[–] giacomo@lemm.ee 2 points 2 months ago (3 children)

does the dhcp server show anything? like incomplete offers? you can try setting a static, using an IP that isnt assigned by the dhcp server.

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[–] hungover_pilot@lemmy.world 2 points 2 months ago (1 children)

If you set a static ip can you get connectivity? Have you confirmed that your interface is still up via Ifconfig or ip link?

[–] JackGreenEarth@lemm.ee 1 points 2 months ago (2 children)

I wouldn't know how to do that. Would I have to find out what specific IP to set it to, or would any random one work?

[–] False@lemmy.world 2 points 2 months ago

It has to be in the same subnet as your router.

[–] possiblylinux127@lemmy.zip 2 points 2 months ago (1 children)

You need an IP that is in the same subnet as the rest of the network. Take your gateway IP and then find the subnet mask. (It is probably a /24 which is 255.255.255.0)

Next pick a random ending number (x.x.x.67 for example). Try to ping it from a different device to make sure that it isn't in use. Once you do that you can set it on the server. Go to network and then set it to manual. Set the IP, subnet mask and gateway IP. Then try to ping the gateway. If that fails you have a layer 1 problem (hardware)

[–] JackGreenEarth@lemm.ee 1 points 2 months ago (1 children)

I set the manual ipv4 to 192.168.0.72, and it says it's connected - it doesn't have any 'activation of network connection failed' error messages, but it doesn't seem to actually have any internet either

[–] possiblylinux127@lemmy.zip 2 points 2 months ago (1 children)

That's good. What's your routers IP address?

[–] JackGreenEarth@lemm.ee 1 points 2 months ago (1 children)

62.49.7.152 is my public IP, if that's what you mean. How do I use that information, other than allowing others to know my approximate location?

[–] possiblylinux127@lemmy.zip 2 points 2 months ago (1 children)

I'm looking for the private IP. (The one your router has on the inside network)

[–] JackGreenEarth@lemm.ee 1 points 2 months ago (1 children)

How do I find that? Is it written on the router somewhere, or is there a command to run to find it?

[–] possiblylinux127@lemmy.zip 2 points 2 months ago (1 children)

How did you set it up? Did you just plug it in and forget about it?

[–] JackGreenEarth@lemm.ee 1 points 2 months ago (1 children)

I didn't set it up; another member of my household did

[–] possiblylinux127@lemmy.zip 2 points 2 months ago (1 children)

Oh

Is your phone connected to WiFi? What do the network settings show on your phone?

[–] JackGreenEarth@lemm.ee 1 points 2 months ago (1 children)

Did you want a specific part of network settings, or is this helpful?

[–] possiblylinux127@lemmy.zip 2 points 2 months ago (2 children)

Set your gateway to 192.168.1.1. Can you then ping 1.1.1.1?

[–] JackGreenEarth@lemm.ee 1 points 2 months ago

Here are the network settings

[–] JackGreenEarth@lemm.ee 1 points 2 months ago (1 children)

I tried changing the IP in manual settings, I'm not sure how I ping an IP, I assume it's a command that I don't know, but as the screenshots show, accessing a website didn't work. I saw an IP in the startup menu and tried that but it didn't seem to work

[–] possiblylinux127@lemmy.zip 2 points 2 months ago (1 children)

Your netmask should be 255.255.255.0

[–] JackGreenEarth@lemm.ee 1 points 2 months ago (1 children)

Why is that? I applied the change, and restarted the Ethernet connection, but I still don't have internet

[–] possiblylinux127@lemmy.zip 2 points 2 months ago* (last edited 2 months ago) (2 children)

You have a upstream issue then. I would start by checking the physical port and then work your way up until you find the fault.

It is also possible you have a bad network card as this is older hardware

[–] JackGreenEarth@lemm.ee 1 points 2 months ago

I tried what I said, reinstalling to see if it still had internet. It did not. Therefore I went into a rabbithole of trying to rule out specific things of why it was working then but not now, and I still have no idea why it was working then, but I have plugged the Ethernet powerline into a new, more inconvenient, plug socket, and the wired internet is mostly working! I can still access most sites, but Firefox won't connect to addons.mozilla.com or accounts.firefox.com. Idk if that's a Firefox issues or a network issue, but it's mostly working now, which is great!

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[–] possiblylinux127@lemmy.zip 2 points 2 months ago

What is the output of ip a

[–] data1701d@startrek.website 2 points 2 months ago (1 children)

If ip a shows your NIC, I'd recommend checking your networking settings (you can do this via GUI in your DE's settings) to see if everything is set correctly e.g is automatic DHCP enabled? (It seems so, based on the error messages. That's just an example.)

I had a situation the other day where my laptop ethernet port was being assigned to an oddball subnet that had no network connection. As it turned out, I had set the port to share internet in order to set up a Google TV (my dorm network requires a MAC address, but the TV had an old version where you couldn't get the MAC address until after TV setup, which required a network connect) and had never reversed the setting.

[–] JackGreenEarth@lemm.ee 1 points 2 months ago (1 children)
[–] data1701d@startrek.website 2 points 2 months ago

Yeh, something is borked with your network settings. The port that's connected seems to be trying to connect over IPv6, but unless you're doing something weird, it should be IPv4 It should be in your network settings GUI.

[–] eugenia@lemmy.ml 1 points 2 months ago* (last edited 2 months ago) (1 children)

I believe the installer version of Debian uses a newer kernel than the one it installs later, that's why your ethernet worked during installation. Sounds like a borked driver for the specific ethernet adapter and the older kernel. Get a usb-2-ethernet adapter, and retry to update the system, in case you get a newer kernel after updating it.

[–] JackGreenEarth@lemm.ee 1 points 2 months ago (1 children)

Thanks for the tip! So, just to clarify, you think that if I used an Ethernet female to USB2 male adapter, the drivers might work correctly? Might trying a different distro also work? I already tried Fedora and something else, maybe Manjaro? They didn't even get to the install screen, but maybe I should try some others that have newer drivers. Any recommendations?

[–] eugenia@lemmy.ml 4 points 2 months ago (1 children)

Instead of re-installing, just use a usb ethernet adapter and see if that works. Linux supports most of them, but do some checking regardless online for the most compatible ones. Then update the system, remove that usb adapter, rebot. Now see if the original ethernet works. If still not, then continue using the usb adapter as your main source for networking.

[–] possiblylinux127@lemmy.zip 1 points 2 months ago

They could also install a newer kernel from backports

[–] OneCardboardBox@lemmy.sdf.org 1 points 2 months ago (2 children)

Proliant G9 is an EoL server that hasn't been sold since 2018. Meanwhile, Debian bookworm released last year. I'd be surprised if the problem were that your installer gave you a kernel that's too old.

What is the output of ip addr show?

[–] possiblylinux127@lemmy.zip 3 points 2 months ago

That doesn't make sense. Anyway the Debian kernel isn't really that old as Debian gets a new release every 2 years and the kernel gets ongoing maintenance while the release is supported.

[–] IllNess@infosec.pub 1 points 2 months ago (2 children)

Do you have another NIC? Maybe the card died?

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