mountainriver

joined 1 year ago
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Customer service sucks, chatbots must be the solution (www.capgemini.com)
 

Capgemini has polled executives, customer service workers and consumers (but mostly executives) and found out that customer service sucks, and working in customer service sucks even more. Customers apparently want prompt solutions to problems. Customer service personnel feels that they are put in a position to upsell customers. For some reason this makes both sides unhappy.

Solution? Chatbots!

There is some nice rhetorical footwork going on in the report, so it was presumably written by a human. By conflating chatbots and live chat (you know, with someone actually alive) and never once asking whether the chatbots can actually solve the problems with customer service, they come to the conclusion that chatbots must be the answer. After all, lots of the surveyed executives think they will be the answer. And when have executives ever been wrong?

How North Korea Launders Billions in Stolen Crypto in c/buttcoin@awful.systems
[–] mountainriver@awful.systems 3 points 1 month ago

Ok, that makes sense.

I was somehow under the impression that the main wild cat money to real money exchange was to USD, on account of the media about such exchanges. The rest followed.

How North Korea Launders Billions in Stolen Crypto in c/buttcoin@awful.systems
[–] mountainriver@awful.systems 4 points 1 month ago (7 children)

Something I have been pondering is why when going after Bitcoin from crimes (ransom or stolen) they don't just declare the individual "coins" stemming from illegal proceedings and that when they show up the "coins" will be confiscated and the holders investigated for money laundering. They have a serial number of sorts, right?

It should decrease the trade value of the "coins", might even have the added benefit of scaring people of from the scam currencies. Ay, there might be the rub, for in this modern world of ours suppressing financial "innovations" is treated as worse than scams.

Argentinian president Javier Milei promotes memecoin that then crashes 95% in apparent $100 million+ rug pull in c/buttcoin@awful.systems
[–] mountainriver@awful.systems 10 points 2 months ago

Economic Shock Doctrine works great for the oligarchs. Less well for everyone else. So it's not strange that Milei wants to scam his supporters and hand oligarchs a direct way to show their gratitude.

Argentinian president Javier Milei promotes memecoin that then crashes 95% in apparent $100 million+ rug pull in c/buttcoin@awful.systems
[–] mountainriver@awful.systems 10 points 2 months ago

It's scamming the true believers and creates an obfuscated channel for the oligarchs to deliver the carrots / bribes. When Trump launched his memecoin and got a question he waved at the tech billionaires and said "it's peanuts for these guys". Unfortunately nobody followed up with asking if that meant those guys were the ones transferring money to Trump through the memecoin.

I hear bitcoin is supposed to be good now. Is it a new bubble yet? in c/buttcoin@awful.systems
[–] mountainriver@awful.systems 4 points 5 months ago

Regarding OFAC, making payment to any ransomware illegal, I have long pondered if participating in cryptocurrencies that is or has been used for ransomware payments shouldn't be considered under money laundering laws. That might make most cryptocurrencies illegal, or rather shine the light on the main useages already being illegal.