Ask Lemmy
A Fediverse community for open-ended, thought provoking questions
Please don't post about US Politics. If you need to do this, try !politicaldiscussion@lemmy.world
Rules: (interactive)
1) Be nice and; have fun
Doxxing, trolling, sealioning, racism, and toxicity are not welcomed in AskLemmy. Remember what your mother said: if you can't say something nice, don't say anything at all. In addition, the site-wide Lemmy.world terms of service also apply here. Please familiarize yourself with them
2) All posts must end with a '?'
This is sort of like Jeopardy. Please phrase all post titles in the form of a proper question ending with ?
3) No spam
Please do not flood the community with nonsense. Actual suspected spammers will be banned on site. No astroturfing.
4) NSFW is okay, within reason
Just remember to tag posts with either a content warning or a [NSFW] tag. Overtly sexual posts are not allowed, please direct them to either !asklemmyafterdark@lemmy.world or !asklemmynsfw@lemmynsfw.com.
NSFW comments should be restricted to posts tagged [NSFW].
5) This is not a support community.
It is not a place for 'how do I?', type questions.
If you have any questions regarding the site itself or would like to report a community, please direct them to Lemmy.world Support or email info@lemmy.world. For other questions check our partnered communities list, or use the search function.
Reminder: The terms of service apply here too.
Partnered Communities:
Logo design credit goes to: tubbadu
view the rest of the comments
I was tier one help desk, overnight, in a children's hospital.
I had a doctor call me, who expressly made it clear he didn't want a run around, while manually palpating a child's heart to keep it in rhythm and thus, the child alive.
I told him there are back ups upon back ups that can be implemented, and I am happy to talk about his computer problem when the patient is SAFE. Not a little, "we got this," safe, but SAFE.
Tier one help desk, overnight, no support, and I had to tell a person who turned out to be a board member that he could go fuck himself on his computer problem until the child patient was safe.
My first job was customer service, and I've been in IT for a dozen years. Its still customer service. You just have to realize who the customer is - in the case of a children's hospital, it is always the child.
That's wild. Was there even a good reason for him to call you? Like, was the IT thingie he needed for one of the machines they were using? And was there any followup to you telling the board member / doc that he should be focusing on other things?