this post was submitted on 10 Aug 2023
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Designers want to get promoted, or get good bonuses for having impact. Product Managers are similarly incentivized to make changes, to improve some metric that they believe helps their business. If these structures exist, and the people making changes don't understand what the users want, or their incentives are misaligned... it's inevitable
This makes me think of Microsoft. I get the impression it's a software and technology company run by suits who are completely detached from end users and every decision is made purely from pie charts, analytics with no nuances included and designers itching to be promoted whispering in their ear.
So many things that worked perfectly - things people have learned where they are and how to use them for decades get changed for apparently no other reason than just to change them and a constant push to redesign everything into a path towards using one of their new services that already has better existing external services people were quite happy using.
Like if your product is good and works don't start a new product then start changing the original product solely to integrate the new product. That's bad for the existing users and customers.
It just seems like a constant thing with them that always leads back to squeezing more data and money out of users at the detriment to everything else then gaslighting users by using phrases like "improved user experience"
I actually just scrolled down some more after writing all this and there's a good comment with some of they whys on what I was saying
https://slrpnk.net/comment/1679100
“Promoted to the level of incompetence”
They had an impact alright.