this post was submitted on 08 Jan 2025
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That guy is a fucking Karen. Does it suck the car is doing that, sure. But you don't have to be a complete tool to the customer service representative who has nothing to do with what's happening right now.
Yes and no. If you’re going to have an independent system like that malfunction then the CS needs a way to save someone from potential harm. People panic and cannot follow instructions and, honestly, this sort of service should have multiple safety features built in if someone is not in control.
Again, the customer service rep didn't do any of this. They are just following a script.
Yes, but as a customer, who is probably driving in circles for a while now and needs to catch a flight, I would want this fixed right now.
I mean who am I going to ask to stop the car otherwise? How can you be so numb? Of course it's not the CS-reps fault, but the customer is completely in the right to react like that in a stressy situation when they have no one else to help them?
There is a button 12" from his face that says "Stop". He could've pressed it.
I saw no button.
Watched the video again and man he stayed relatively calm. I have no idea wtf is wrong with y'all calling him a Karen...
The button is on the back of the passenger seat. There's a touchscreen with your ride details.
Yeah this whole thread reads like a character assassination
I’m fairly certain near the end of the video the CS rep says they are going to stop the car for him. So, they have the capabilities on their end, and a self driving vehicle is a bit more of a priority fix for safety of all lives and not just the passenger’s.
It’s not like this is an app malfunctioning where you can close and restart it to force a reset or a shitty uber driver who at least has some form of accountability to the company and their reputation.
I don’t think he was a complete Karen and he brought up several good points. If Elon can remotely unlock a Tesla, then support should be about to abort the ride and stop the car. Problem is this was likely tier 1 support which is just customer issues like billing and what not. He needed like a tier 3 engineer at least. They sure as shit didn’t need him to do something on his phone.
And how do we know his first move wasn’t to try using the app to get the car to stop?
That’s a very good point.