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If i'm not mistaken, the original saying was more along the lines of "The customer should always feel he's right". Anyway, the gist is that any side is "always right" should never be the mindset of any sane business or service.
Not entirely related to the topic, but something that I think everyone shold be aware of
The old saying is that "the customer is always right in matters of taste."
If you just love making green widgets but your customers buy blue ones 10x more than green, you should make blue widgets, not green ones.
I think its better summed up as "sell what sells."
I heard it was shortened from "the customer is always right in knowing what they want"
The version I like is "the customer is always right in matters of taste". You can't tell them what they should want, but they can't get it for a penny.
"The customer is always right" is a very popular saying, usually uses by managers to tell their front-facing employees that they must prostrate themselves before the customer on behalf of the corporation.
This is to create a false feeling of entitlement and service in the customer while the corporation seeks to squeeze all value from both employee and customer.
None of those relationships fit into the fediverse scheme.
I don't really think there's a risk of a business having an abundance of deference to the customer. Would be a nice problem to have, these days.
Karen demands to speak to your manager