This exists on the micro scale too. Go to a DMV in a shit hole state, it's a literal trailer home with a few dozen folding chairs in the "lobby" wait times of like 2 hours. Three completely checked out guys with no chairs and no AC seemingly for the sole purpose of maximizing their shitty attitudes. Have to schedule a driving test a week ahead. "Oh you don't have three pieces of ID and a bill to your address? Sorry, no can do."

"You think government can do anything right? You should go to the DMV then"

Then you go to the DMV in middle-of-nowhere Minnesota with an expired passport as only ID, they don't even bother to look at it, find me on the computer, license renewed in <15 minutes with like six people ahead of me, only one incredibly efficient woman working the desk.