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“Anything over 60 seconds is considered work avoidance.”
I used to work in a call center just like this. I'm fairly certain many call centers operate this exact way.
They track you to the literal second. The calls are automatically piped to your phone, so as soon as one call ends the next one is in your ear immediately. So basically if it is busy you get 8 consecutive hours of customers in your ear, with the only downtime being your breaks and however much time they deem sufficient for using the restroom. If you get an irate customer and need a second to breathe, you better not need any time to piss that day. It is hell.
I don't know many jobs where there is 0 time for bullshitting or standing around a water cooler. I made it 6 months before I thought I was going to go insane.
call center job is still the only job i ever walked out on. that place was an employee mill though. i only last a few months and hardly anyone from my training class was still around. and the next call was right after the last one hung up, no time to do notes or anything. and god forbid you have dead air. when we had a customer complete a survey for our call, it was rated 5 to 1, best to work. Got a 5? You get a point. I think getting a 4 was zero points, and anything below was minus 1 point. That shit is the only reason ill fill out a survey for a support line i needed to call, as long as they weren't totally horrible or did what they could, i rate them a 5.