Our instance is currently down and I can't get remote access to the servers. It appears that there might have been a hardware failure of the main firewall, which is the one thing I can't work around remotely.

I am still trying a few things, but I am not very optimistic that I can get access.

The really unfortunate part is that just now I am on one of my rare work deployments abroad, so I also can't access it physically during the next few weeks and my usual back up that could restart it is not available either.

As something like that never happened in 3 years operating the servers, I thought I can risk it, but murphy's law seems inescapable 😓

I will try to keep you posted here on any updates, but probably there will not be much I can do for a while. Really bad timing 😥

Edit: we might use this "opportunity" to migrate the instance to Piefed, which has been an idea for quite some time now. I will keep you posted on that.

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[–] catloaf@lemm.ee 35 points 4 days ago (1 children)

If you want a professionally managed instance, you are welcome to pay for a hosted one.

[–] DosDude@retrolemmy.com 12 points 4 days ago

Which is exactly what I did 2 years ago. Turns out the uptime is about the same and the price is higher than 0. But on the upside, if there's downtime I can (usually) immediately reboot the server.

The server got a little more accounts on there than I initially expected though. But I'm fine with that.