Our instance is currently down and I can't get remote access to the servers. It appears that there might have been a hardware failure of the main firewall, which is the one thing I can't work around remotely.

I am still trying a few things, but I am not very optimistic that I can get access.

The really unfortunate part is that just now I am on one of my rare work deployments abroad, so I also can't access it physically during the next few weeks and my usual back up that could restart it is not available either.

As something like that never happened in 3 years operating the servers, I thought I can risk it, but murphy's law seems inescapable 😓

I will try to keep you posted here on any updates, but probably there will not be much I can do for a while. Really bad timing 😥

Edit: we might use this "opportunity" to migrate the instance to Piefed, which has been an idea for quite some time now. I will keep you posted on that.

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[–] grue@lemmy.world 2 points 3 days ago (3 children)

I also can’t access it physically during the next few weeks and my usual back up that could restart it is not available either.

Sounds like your 'bus factor' is too high and you need a few more backup admins.

[–] Kris@feddit.org 12 points 3 days ago

We have backup admins, but this seems to be an unexpected hardware issue, and physical access to the servers is more restricted.

[–] ayyy@sh.itjust.works 11 points 3 days ago (2 children)

It’s a hobby forum, not a hospital dispatch line.

[–] deafboy@lemmy.world 1 points 3 days ago

Clearly someone who has never seen the dedication of the flight sim community. Those guys would put all of us, hobby service providers, to shame.

[+] grue@lemmy.world -13 points 3 days ago (3 children)

It's a service used by the public.

If it were just a single-member instance that hosted no communities it'd be one thing, but slrpnk has some decently-important stuff on it. That creates some amount of responsibility on the admin's part even if he isn't getting paid for it.

[–] ayyy@sh.itjust.works 14 points 3 days ago* (last edited 3 days ago) (1 children)

Are you familiar with the concept of volunteer burnout, and are you aware that your current behavior is exactly what causes it? Right here in the fediverse we’re losing lem.ee to burnout, for example.

[–] catloaf@lemm.ee 12 points 3 days ago

Nobody is remotely at risk of losing life or limb because slrpnk is down for a little while.

[–] tfm@europe.pub 10 points 3 days ago (1 children)

Instance providers and admins don't owe you anything.

[+] grue@lemmy.world -8 points 3 days ago* (last edited 3 days ago) (2 children)

All I'm saying is, if you don't want to have a responsibility to the community, don't set yourself up for people to rely on you. That's your choice to take on that commitment -- but once you've made that choice that's what it is, a commitment.

Just to be clear, I'm not mad at poVoq/Kris, who has a very reasonable attitude about the situation. My initial comment giving feedback to him was very mild.

But no, this attitude of people like @ayyy@sh.itjust.works and you (@tfm@europe.pub), that instance admins can just let a bunch of people sign up and a bunch of communities to be created and then just shut it off without warning if they want, and that's perfectly A-OK and 100% ethical to do, is bullshit and absolutely deserves to be pushed back on!

[–] tfm@europe.pub 7 points 3 days ago (1 children)

So basically you think that I'm obligated to spend my money and time for the rest of my life to provide you a free service once I've started one. People like you are the reason why instances like lemm.ee shut down. Expecting the best service for nothing and be the loudest when something you don't like happens.

[–] grue@lemmy.world -2 points 2 days ago* (last edited 2 days ago)

Where the fuck are you getting that idea? I'm just pushing back on the idea that "they owe you nothing" -- i.e. that they're perfectly entitled to shut it off with no notice or warning.

Lemm.ee is an example of doing the right thing by giving advance notice and honoring their responsibility.

Quit being a strawmanning asshole!

[–] ayyy@sh.itjust.works 8 points 3 days ago (1 children)

You need a break from the internet dude. Your behavior and outlook are troubling.