Our instance is currently down and I can't get remote access to the servers. It appears that there might have been a hardware failure of the main firewall, which is the one thing I can't work around remotely.

I am still trying a few things, but I am not very optimistic that I can get access.

The really unfortunate part is that just now I am on one of my rare work deployments abroad, so I also can't access it physically during the next few weeks and my usual back up that could restart it is not available either.

As something like that never happened in 3 years operating the servers, I thought I can risk it, but murphy's law seems inescapable 😓

I will try to keep you posted here on any updates, but probably there will not be much I can do for a while. Really bad timing 😥

Edit: we might use this "opportunity" to migrate the instance to Piefed, which has been an idea for quite some time now. I will keep you posted on that.

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[–] MelodiousFunk@startrek.website 6 points 2 days ago

This is something that even larger corps struggle with. My old company would buy some other company, lay off a bunch of people, others would quit, and then it was shocked Pikachu faces all around when That One Thing stopped working in an office they turned into a ghost town and, well, no, nobody was going to be there until Monday morning to power cycle etc. True lights out/OOB reachability is WORK. And there's always going to be a SPOF somewhere that requires hands on-site.

Do what you can, when you can. And thank you for all that y'all have done so far.