this post was submitted on 27 Jun 2025
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Mildly Infuriating

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I'm not sure if anyone cares about an update, but I wanna just vent a bit.

I got the email (as shown in the screenshot) on June 25 very late at night.

Welp, I filed a Chargeback immedialy upon reading that. Guess that's one store I can't go to anymore... πŸ€·β€β™‚οΈ

Still have yet to hear back from the bank on their process, but they say they'll "temporarily credit the balance" while they "investigate".

If my Bank decides to screw with me, the next update is probably gonna be in "c/ActuallyInfuriating" (I hope everything goes through fine, fingers crossed)

I did some online searching, and found like a few different posts from Reddit with others saying they got the same "completed investigation... unable to provide refund or replacement" bullshit.

They didn't even give me a chance to send the video evidence. The rep on the phone said they would "contact me there are any updates or request further information", but didn't tell me where to send the video to. Nor did anyone contacted me to request it.

What I think happened with the so-called "investigation" is that, BestBuy just deferred it to Doordash, and they must've looked at the picture taken by the driver and just sided with their driver to protect their bottom line, and BestBuy just accepted that as an explanation.

Pictures are stationary lmfao. That proves nothing. Only that the package was at the door (which was actually a neighbor's door btw), not that the driver didn't just snatched it immediately after.

Tbh, I doubt things would change much even if they got the video, they don't take this seriously at all. They would've just said the video was blurry and deny refund.


Btw: I ended up ordering a different laptop from Amazon and they shipped with UPS and it arrived safely, with all security seals intact. I don't like how Amazon is taking over everything and have become monopolistic, but at least their stuff actually arrives...

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[–] ThisIsFineDotJpeg@sh.itjust.works 13 points 3 hours ago* (last edited 3 hours ago) (1 children)

I had a bad experience with the police with a, in my view, an unjustified arrest a few years ago. Not to mention, cops didn't do anything when someone strong-arm robbed my mother. Nor when someone stole her identity, even when she has a possible address and phone number of the perp. Nor when that time someone was banging on my door in the middle of the night, either harassing us, or potentially trying to break in (my parents run a small bussiness, so perhaps it's someone with a grudge that found our address), I called the police and those people banging on my door left right before the police came, possibly because they saw the cops coming, I had a video of them sitting on my doorsteps for half an hour, trying to peek in the house, through the mail slot and the windows, and just aggressively banging on the door every few minutes. Its not soliciting either, they didn't have a clipboard or anything like that. So anyways, they left before the police came. I told the officers what happened, I said I had a video. My whole family was home and they also explained the same thing. The cops just said something along the lines of kparaphrased): "So they didn't break in right?" and wouldn't even take the videos we have to just store in it their database for future references. Like I wasn't even asking them to investigate, just to record it into the police records. They wouldn't care. They said we shouldn't have called because "no crime have occured". I mean, like: two complete strangers stood outside my house in the middle of the night and banged on the door for half an hour that's fucking harassment. I have a video, and they won't even take it.

So I ended up just saying "Sorry to bother y'all, have a good rest of the night" so I don't get shot, but deep inside, I just felt like shit for even bothering to call. Like good thing they didn't actually try to break in, but what if they had?

And can I mention how they took like 30 minutes to respond to a possible home invasion? (well I know they didn't end up breaking in, but they could have)

So after all this, seeing someone in police uniform gives me PTSD (not literally ptsd, but you know what I'm saying). In my city, there are no "online reports" yet, I have to go to a police station or call for them to send an officer to take the report. Nah fam, that's just gonna be "it's a civil matter, please don't bother us again". Besides, I never even obtained possession of the item, it arrived on a neighbor's doorsteps very briefly, and never really left the posession of the driver. So it's really the driver stealing from Doordash, Doordash failing to fullfill their agreement with BestBuy, and BestBuy failing to fullfill their agreement with me.

I would probably have to actually try talk to the police if the Bank fucks with me. But until then, I'm trying to minimize police contact as much as possible given the um... recent unstable political situation here in the US.

If I got robbed in ths street, that's a different story. The police would probably at least file the report. But not getting a package? The cops would laught in my face and tell me to contact the merchant and/or the financial institutions first.

[–] Brkdncr@lemmy.world 8 points 3 hours ago (1 children)

File a police report. Your bank isn’t going to help you without it.

[–] ThisIsFineDotJpeg@sh.itjust.works 5 points 3 hours ago (1 children)

I might have to, ugh. But at least I tried dealing with BestBuy first so now the cops can't just say "civil matter" and tell me to get out.

Its a last resort for me, I wouldn't go to the police as a first option. I try to exhaust other options first.

[–] Rhynoplaz@lemmy.world 5 points 2 hours ago (1 children)

Fuck the police. Adding them to any situation is guaranteed to make everything worse.

[–] nokturne213@sopuli.xyz 5 points 2 hours ago

But, sadly, if the bank requires the report it is the only option.