I'm not sure if anyone cares about an update, but I wanna just vent a bit.
I got the email (as shown in the screenshot) on June 25 very late at night.
Welp, I filed a Chargeback immedialy upon reading that. Guess that's one store I can't go to anymore... π€·ββοΈ
Still have yet to hear back from the bank on their process, but they say they'll "temporarily credit the balance" while they "investigate".
If my Bank decides to screw with me, the next update is probably gonna be in "c/ActuallyInfuriating" (I hope everything goes through fine, fingers crossed)
I did some online searching, and found like a few different posts from Reddit with others saying they got the same "completed investigation... unable to provide refund or replacement" bullshit.
They didn't even give me a chance to send the video evidence. The rep on the phone said they would "contact me there are any updates or request further information", but didn't tell me where to send the video to. Nor did anyone contacted me to request it.
What I think happened with the so-called "investigation" is that, BestBuy just deferred it to Doordash, and they must've looked at the picture taken by the driver and just sided with their driver to protect their bottom line, and BestBuy just accepted that as an explanation.
Pictures are stationary lmfao. That proves nothing. Only that the package was at the door (which was actually a neighbor's door btw), not that the driver didn't just snatched it immediately after.
Tbh, I doubt things would change much even if they got the video, they don't take this seriously at all. They would've just said the video was blurry and deny refund.
Btw: I ended up ordering a different laptop from Amazon and they shipped with UPS and it arrived safely, with all security seals intact. I don't like how Amazon is taking over everything and have become monopolistic, but at least their stuff actually arrives...
If your bank fucks you, small claims court time and new bank time.
That means BestBuy effectively gets a $700+ dollars interest free loan from me for a few months, since courts take months.
Did you choose to pay with installments for the laptop, is that why they'll get more money from you? For the privilege of not having the product...
One time single payment. If I were in such a financial position that I need to pay in installments, I'd either just (a) get a cheaper laptop, or (b) just postpone it for a few months, since phones are essentially replacing most of the functions of a computer, and its more of a "want" than a "need" (for watching tv shows and movies and maybe some light gaming), phone screen is too small, but if money is an issue, I'd skip it and begrudgingly watch on my tiny phone screen lol.
If you exhaust all other options, what else can you do? The suggestion of filing complaints with your state AG and any applicable groups would also be a good move - good suggestion from Fugly!
Actually, now that I think about it, you could try contacting higher ups at Best Buy to see if they would make it right, make noise on social media, and consider contacting local news if you're up for it. Putting pressure on them like that might speed up the resolution.
This is actually where Twitter was good. I would always get a better response with a public @ mention to the company on Twitter.
I had a similar experience with Reddit and ENGWE after their faulty front fender broke my fucking arm. They didn't seem to give a shit until I started making noise. After that they reimbursed me for my helmet, but I still need physical therapy and a new fender. We'll see how that goes.
good luck with getting the PT covered!
Thanks, I live in America so my healthcare is a God damned dumpster fire.
The ironic twist there is that insurance companies here should have good legal teams to go after someone else to cover it.
Maybe reach out to your state AG before going the small claims court. Report them for anti-consumer behavior. Frequently, the notice saying theyβve received a complaint and asking for whatβs up is enough to get them to change tune immediately.