this post was submitted on 09 Jul 2023
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PayPal are a nightmare for changing names, they really are. They're the only organisation I had any trouble with. What I did in the end was close my old account and open a new one under the same email address, which then required just my new driving licence as proof of ID, like any other new customer. Oh, and I got an apology from customer services for that being the only solution.
Oof. An apology is nice, but a user-friendly experience would be better. I signed up long ago that I didn’t have to give a driver’s license, but did have to give a checking account, and when I changed my name, they said they would change it on my account if I sent a driver’s license, and I think my legal name change paperwork. Which was doable, but I care more about having some semblance of privacy than I do about having my payment information be accurate. I don’t want anyone to have that much information about me unless I am getting something extremely valuable in exchange. I just think of it as having some random woman paying for my eBay purchases. It’s sort of disturbing to think about how long ago all of that was, lol.