Until i can give a laptop with linux to my neighbour without also needing to also provide support, its not there yet.

I mean, isn't your neighbor already getting Windows support from his son or nephew anyway? Let's not pretend that there exists a magical and perfect OS for those who don't want to learn one. Some learning is required, whichever the OS, and I would be hard to convince that a current preinstalled Linux is more difficult to handle than a current preinstalled Windows.

Windows has for itself that it's a devil most people know/got exposure to (thanks to Microsoft schemes and monopolistic practices), there is nothing inherently better or easier about it (and arguably quite the opposite).