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There were thunderstorms in the New York area yesterday, as well as an FAA communications issue that caused problems on the DC area yesterday. Both had massive ripple effects on aviation overall. Also, none of the issues caused by them are eligible for compensation.
Airlines are also dealing with massive shortages of pilots, and the FAA also has a shortage of air traffic controllers. COVID say a lot of early retirements in those fields. Also, as a knee jerk reaction to the Colgan Air crash in 2009, the FAA added a 1500 flight hour requirement for new commercial pilots, which means pilot training out if reach for most people, as flight hours often cost hundreds of dollars an hour.
Meanwhile, the whole industry is a race to the bottom. While people claim they want better service, when they actually go looking for tickets, most buy the cheapest ticket possible.