World News

22056 readers

89 users here now

Breaking news from around the world.

News that is American but has an international facet may also be posted here.

Guidelines for submissions:

Where possible, post the original source of information.
- If there is a paywall, you can use alternative sources or provide an archive.today, 12ft.io, etc. link in the body.
Do not editorialize titles. Preserve the original title when possible; edits for clarity are fine.
Do not post ragebait or shock stories. These will be removed.
Do not post tabloid or blogspam stories. These will be removed.
Social media should be a source of last resort.

These guidelines will be enforced on a know-it-when-I-see-it basis.

For US News, see the US News community.

This community's icon was made by Aaron Schneider, under the CC-BY-NC-SA 4.0 license.

founded 2 years ago

MODERATORS

155

Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)

submitted 9 months ago by Gaywallet@beehaw.org to c/news@beehaw.org

16 comments fedilink hide all child comments

you are viewing a single comment's thread
view the rest of the comments

[–] ptz@dubvee.org 62 points 9 months ago (1 children)

Such a good and sane outcome. Not only am I happy for the affected customers, I'm also going to file this away in my bookmarks for later use.

One of the main concerns I bring up every time one of the managers wants to throw "AI" at something because it's trendy is "who's responsible when it just makes something up?".

I know this is a Canadian ruling instead of a US one, but at least I can point to it and say "probably us".

[–] Gaywallet@beehaw.org 34 points 9 months ago

Yup! I immediately sent this link to anyone who's had to deal with the "throw a chatbot at it" management response