this post was submitted on 16 Feb 2024
155 points (100.0% liked)
World News
22056 readers
91 users here now
Breaking news from around the world.
News that is American but has an international facet may also be posted here.
Guidelines for submissions:
- Where possible, post the original source of information.
- If there is a paywall, you can use alternative sources or provide an archive.today, 12ft.io, etc. link in the body.
- Do not editorialize titles. Preserve the original title when possible; edits for clarity are fine.
- Do not post ragebait or shock stories. These will be removed.
- Do not post tabloid or blogspam stories. These will be removed.
- Social media should be a source of last resort.
These guidelines will be enforced on a know-it-when-I-see-it basis.
For US News, see the US News community.
This community's icon was made by Aaron Schneider, under the CC-BY-NC-SA 4.0 license.
founded 2 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Good. I'm sure the chatbot will be back up and running soon, but anything that reminds companies there are risks to replacing humans with "AI-enhanced" chatbots is good. Unfortunately, I'm sure the lesson companies are going to take away from this is to include a disclaimer that the chatbot isn't always correct. Which kind of defeats the whole point of using a chatbot to me. Why would I want to use something to try and solve a problem that you just told me could give me inaccurate information?
Expedia does it right. Just stop stupid customers at the brigade, and connect people with the real need immediately to real people.
Amazon is similar but the real people there are useless as fuck in my country. They're foreign part timers barely speaking the language if my country... Can't do anything specific.