All good. Working in IT support has its set of challenges. I'm not sure what users are doing with their equipment, but they keep getting in dumb situations where a complaint of "my computer doesn't work" has about a 50% chance of the problem being an HDMI cable that's either damaged or unplugged. Every once in a while it's a powered off PC, and the user just thinks that the power button on the display "turns off [their] PC". Those are fun.

For people who make a living working in some computer program, some people are so willfully ignorant of how a computer functions... Usually they simply state that they're "not very techy" and think that's an acceptable excuse for why they haven't learned the basics of operating a PC in the past two decades.

My point is, I have no idea how it keeps happening, all I can say is that since DP became the default standard for workstations, those calls have all but completely stopped happening. Calls like that on VGA/DVI were rare, usually because the install tech was too lazy to actually screw in the connector, then it was the HDMI hellscape, now it's displayport bliss. Hard to be a lazy installer when you only need to push in the connector to have it properly latched into the system.

It still happens, usually when someone breaks the DP connector, but like I said, that's pretty rare.

Oh, in case you thought I worked with complete idiots, most of the people I support are professional white collar workers. Office drones in lawyers offices, accounting offices... Even dental practices. These are people with certificates and diplomas representing 4+ years of education per person, and yeah, they still can't figure out that the button on the screen doesn't power off the computer.