Technology

60041 readers

4300 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 2 years ago

MODERATORS

803

United Airlines passengers to see targeted ads on seat-back screens (www.cbsnews.com)

submitted 6 months ago by Wilshire@lemmy.world to c/technology@lemmy.world

266 comments fedilink hide all child comments

you are viewing a single comment's thread
view the rest of the comments

[–] MushuChupacabra@lemmy.world 74 points 6 months ago (3 children)

https://en.m.wikipedia.org/wiki/2017_United_Express_passenger_removal

[–] CaptDust@sh.itjust.works 85 points 6 months ago (2 children)

"The incident is widely characterized by critics as an example of mishandled customer service."

Made me laugh, that's putting it lightly..

[–] MushuChupacabra@lemmy.world 49 points 6 months ago

They mishandled the shit out of him.

[–] tomkatt@lemmy.world 16 points 6 months ago

“The incident is widely characterized by critics as an example of ~~mishandled~~ manhandled customer service.”

Just a typo.

[–] restingboredface@sh.itjust.works 19 points 6 months ago (2 children)

Holy shit what a ride that was.

It's clear from a lot of stories like this (severe customer mistreatment) that United employees are miserable people who hate their jobs but this is nuts. I hope Dr. Dao got a huge settlement from United.

[–] HakFoo@lemmy.sdf.org 10 points 6 months ago

Is United Express actually United? I thought those tended to be a regional carrier using the name under license.

I'd expect the labour friction to be still worse; I was peripherally involved with such a firm 20 years ago and know they had terrible problems with staff retention, mostly because they wouldn't pay enough to retain people after they got fed up with the free-standby-flight privileges.

[–] pdxfed@lemmy.world 4 points 6 months ago

United is Four Seasons compared to American.

[–] Seleni@lemmy.world 1 points 6 months ago

Wow. Even Trump thought they went too far. Damn.

And the CEO who brushed that assault off ‘suffered’ a ‘delayed promotion’. Poor thing. For saying that stuff about anyone, let alone a customer, he should have been fired, no golden parachute.

I think the doctor’s patients should have sued the airline too, since no doubt having their doctor pounded to a pulp caused them to miss their appointments.