The point is they don't even think this way to begin with. They don't think in terms of "human connecting with other humans" they are looking at us like a liquid. A set of probabilities and factors and challenges to extract as much money from as possible via literally ANY kind of psychological manipulation they can legally employ... and it's not like there's any laws about "not coercing or manipulating customers" so there's almost no limit to what companies can get away with. We only really notice it when it falls flat like this, but the more successful marketing campaigns are far more subtle and effective, and you will have your free-will compromised without realizing it.

Source: worked in marketing for a few years, felt the soul being extracted from my body every day I worked there.