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this post was submitted on 19 Jul 2024
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Much appreciated. Now I have access to the quote:
So fuck the headline, the real message is: yes, rebooting is an effective troubleshooting step at the moment.
I don't know the exact timing of that message in the timeline of the incident, so it could be early "please restart and see if issue persists" or late "something was updated, rebooting will probably help", I don't know.
ArsTechnica has a bit more detail. I'll quote the important bit below.
https://arstechnica.com/information-technology/2024/07/crowdstrike-fixes-start-at-reboot-up-to-15-times-and-get-more-complex-from-there/
This seems like an interesting application of a "race condition". They are hoping that the update outraces the program starting up enough to crash...