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i really hate telecommunications companies
(lemmy.world)
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this post was submitted on 01 Sep 2024
501 points (91.5% liked)
A Boring Dystopia
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Most are just going to laugh at you and be as unhelpful as possible if you come at them like that. You're just giving them an excuse to stick to the script and tell you to pound sand. If you let them know it's not personal but you're angry at the company and keep your approach professional they're much more likely to think outside the box, bend the rules, or escalate your issue to get things taken care of.
I worked a while for phone customer service (don't recommend even to my worst enemies) and we only gave nice stuff to angry people. Basically I couldn't do anything on my level other than follow the script, but if they asked for a supervisor they usually they got their issues solved more quickly and with some free stuff included, so after that experience I always try to be polite at the beginning but if they are not being helpful I ask them to escalate my issue and play angry
Like, obviously play-angry, or is it convincing? The 'crazy gaijin' scene from Rising Sun (1993) or what?
Work in customer care, can confirm that.
Here is an idea. Hold the companies accountable that implements these sorts of things. Oh wait we can't because it's a monopoly of the same shit. Let's have the government intervene, oh wait. We did and they made net neutrality null and void. And people wonder why they are pissed off at the crappy company that takes them for a ride while still being crappy.
Not taking it out on the person is 100 percent not fair. But they represent the company that is shit. And this crap was predicted back in the 90s by countless artists. Musical and performance. Buckle up. It's gonna get worse unless they get some pushback and start losing billions.