I deliberately signed up for Active once, because I was doing a bunch of their events that year, and because they promised discounts on some running-related products. The first (and only) time I tried using one of those discounts, it let me go through the process and pay, and told me to expect my product to take 2–3 weeks for international delivery plus an additional 2–4 days because of COVID. A month later and I still had not even received tracking information, let alone the product.
It turns out both Active and their partners were lying about the discount, because it was only eligible in America despite Active being more than happy to take your money without telling you that, and the partner being happy with me entering an Australian shipping address and using the Active discount code. I would have just been out the money and they never would have sent me anything, had I not contacted them. Thankfully they were really good about it and sent it out anyway, after I contacted them. No idea if they or Active fixed their shit later, but I certainly didn't keep my Active membership.