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These drivers are treated like shit. There is a reason why things are the way they are. I didn't get my package right away, but it's okay, because eventually I did and they just left it. They're asked to do much for way too little. Remember, it's the fuckers at the top that cause all of our problems. Don't blame the help.
I mean thats cool and all but somebody has to deliver the packages. It's not the recipient's fault the job sucks, the recipient paid for delivery with an expected time of reciept. Entering gate codes is part of the job, ringing doorbells and actually waiting for someone to answer is part of the job, actually stopping at the goddamn address and getting the package out of the truck and going up to the door with it is part of the job. If they have unreasonable expectations placed on them, that's between them and their manager. I fail to see what it has to do with me or my package. I had FedEx leave notes on my door THREE consecutive times saying "we could not deliver your package because 'the business is closed.'" It was a residential address, and the package contained critical medical equipment. Mofo had those slips ready so he could cut and run without looking for the package.
Yes, yes, it's the wage slave workers who have unreasonable expectations placed on them in order to feed themselves and their families that are at fault in the our capitalist system. I see that now.
If they would like to respond to the pressures of unfair quotas by not doing their job then they should do it proper and go on strike or quit and force change through high turnover, not screw over the customer. I work a bullshit underpaid job too, but I don't neglect my responsibilities and give my clientele the short end of the stick.
The only problem I have with FedEx is that they routinely bait and switch me with delivery dates. Something will ship on Wednesday. I'll check the tracking on Thursday and it will say that it's coming Tuesday. Cool. On Sunday, they'll email me and say the package is going to be delivered on Monday. Then Monday comes and goes and the package is never on the truck for delivery and then they'll say it's delayed and coming Tuesday. Like why are you making yourself look bad? Don't tell me it's coming a day early just to then fuck that up. You're going out of your way to piss me off at that point.
UPS on the other hand will just tell me a package is coming on Tuesday and low and behold, there it is on the delivery truck on Tuesday.
My favorite is when it actually says "out for delivery" on the day it's supposed to arrive, never shows up, then changes to "could not be delivered" after not showing up.
I called FedEx last time this happened because the delivery was a firearm, and I needed to know what's happened. The person said it was loaded on a truck that morning, which triggered the status change to "out for delivery", but they didn't actually have anyone scheduled to drive the truck that day so it never even left the lot. It did arrive the next day, but I learned to not even trust "out for delivery" from them.
Awesome system, guys.
I actually ordered an adjustable/standing desk. They shipped via FedEx on the 21st and FedEx emailed me saying it was coming today. Did it show up? Nope. Never even moved from the initial location. Now they emailed me that it's coming tomorrow. It might, but I'm not getting my hopes up. Honestly I hope it doesn't come because it's only the top of the desk and not the adjustable base so I'm going to have a 48" x 24" table top just sitting around without the base.
They claimed my package was delivered and it was nowhere to be found. I followed up and they just sent back the delivery confirmation. Said it was dropped off at a reception desk. My place didn't have a reception desk. Their CS went nowhere.
I ended up making a BBB complaint and whadooyaknow, I get a call from a supervisor at the local DC informing me that the package was actually delivered to a hotel two blocks away and they would retrieve it and redeliver it for me and apologizing for it taking so long. I had already gotten a reship from the vendor in the meantime. (Bonus, I ended up with twice the product)
It’s like the packages get to the last mile warehouse a day early, so the system says “it’s here, let’s send it a day early”. Then some idiot in either the warehouse or on the truck sees the package and says “oh this wasn’t scheduled to be delivered till tomorrow? Fuck that, it’s not going on the truck till tomorrow”
Happened so many times for me with FedEx now, I just disregard any updates they send.
FedEx is the worst of all. USPS is the best. At least where I've lived.
I was in an sketchy apartment years ago waiting for hours for a FedEx package that needed signed. I waited the whole time in the living room by the front door. Eventually I got frustrated and walked outside. The FedEx person had snuck up my creaky stairs and put that fucking sticker on my door instead of even bothering to bring up the package and knock.
USPS has always been great with two exceptions. They once broke a jar of apple butter and once lost a thing of cookies I shipped overnight for a month and they came back to me. They were scary.
That's out of hundreds of packages, so I love USPS.
I cannot impress upon you all how much I loathe FedEx. I feel like they go out of their way to mess things up.
It is usually a driver who has too many packages or doesn't care, both cases are an issue with the company itself.
Yep know a guy at FedEx and they leave those notes when the package never made it to the truck but they have a contract to deliver in a certain time frame. So they put the blame on the customer as a strategy of cooking the metrics.
I’ve lived in several different areas of my city, and even moved to a different county and lived in three different places in the new county. Unless I have beat the odds and gotten the same driver each time I’ve been unlucky to use fedex (usually not by choice), I’d lean more toward it’s a company problem and the drivers are merely a symptom (or victim).
Anecdotally, I’ve never heard horror stories about FedEx like I’ve heard about Amazon, and yet Amazon still does a decent job with deliveries; not perfect, but orders of magnitude better than FedEx. That tells me how much worse it must be to work at FedEx.
It's amazing the difference a union makes for customer satisfaction isn't it?
Note: USPS & UPS are both unionized.
UPS - Union, drivers are the MOST senior positions and get about $150k a year (I think they're hourly? With really really really good holiday and OT) with great benefits (afaik). Everything is insured, and drivers are generally held to incredibly high standards.
FedEx - ground delivery drivers are not union. They aren't even employees. They're independent contractors so that FedEx can save money with MINIMAL liability. Drivers own their own route and trucks, and have to pay for everything. It's basically a mini franchise and you do not make very much, there are no benefits.
These companies are NOT the same at all.
There was a woman in her late 30s in one of my college classes back in 1999. She was a driver for UPS, and had nearly 20 years worth stock options. UPS went public that year, and her stock options were converted to Class A common stock. She decided to hang onto her shares. I found out a couple of years ago that she signed up for a DRIP (Dividend Reinvestment Plan), and will retire a millionaire.
This. FedEx drivers get wrung, squeezed and micromanaged every second of every day. Pay someone a living wage, set reasonable expectations, and stand back. The job will get done right the first time.
More times than not they have faked deliveries for me. Sit beside door all day, no knock, no ring, nothing. Then look outside and there's a we missed you slip
My fed ex people like to put my big/heavy packages right in front of my glass door that very obviously opens out and not in, which blocks my ability to open the door. 😡
FedEx lost a $500k case of equipment for the service techs who maintain the instruments we use at work. They work nationwide and have two of these cases for the entire country, they keep thousands of labs running. FedEx just... lost it. Eventually it was found a few weeks later or something. The cost is not really a big deal, it is basically just instrument components they use to verify the running components, but they're the components that all instruments are compared to, so they can't just put together another case as it suits them. There's extra testing that goes in to make sure these components are exactly to spec.
Narrator: they did not deliver the package.
Once Fedex lost a gait trainer to help my disabled daughter learn to walk. They then fought me for 6 months to stonewall me on getting reimbursed. When I was finally going to get my money back (it was quite expensive), it shows up at my house broken and now my daughter was too big for it anyway. I did find a local therapy center that said they could use some of for parts for their other trainers at least, but I was out nearly a month's pay. Fuck Fedex forever.
They “lost” a $1300 computer monitor I was returning because it had multiple dead pixels. Tracking was weird, there was a “delivery exception” and it showed up 3 days later than originally expected.
Monitor company said the box arrived empty.
FedEx wouldn’t even talk to me about it because I wasn’t the one who ordered the shipping, Monitor company was. Monitor company accused me of sending them the empty box, routing me to their fraud department, unwilling to act as an intermediary to FedEx.
Had to dispute the charge with my credit card to get it resolved, a process that took about 4 months. Thank god for AmEx.
FedEx is so bad that if they're the only shipping option for an online order, I go and find a different vendor.
Fedex sucks in general. This box contains 7000 bucks worth of laser cutter/ Box has been handled so harshly that its starting to come open. Not to mention they ignored the this side up part.
Used to deliver for Amazon. Fragile, handle with care, this side up, lay flat, team lift, don't stack, all those mean nothing to the warehouse workers or most of the drivers. It's so chaotic in there and nobody has time to treat packages carefully.
This has been the case for decades, everywhere.
People, package your shit properly or pay the extra amount to ship it specially.
Yepp. I work in shipping, and if you’re not comfortable throwing the box as hard as you can at a wall, you shouldn’t be comfortable shipping it.
I find it absolutely adorable when people who have never experienced Purolator - they claim to be a package company - complain about any package shipping issue.
i just don't know what keeps these guys in business.
i just don’t know what keeps these guys in business.
I've never heard of this company in the US, but I assume they have super cheap rates. That means they will continue to be the first choice of shippers that are covering shipping costs. This is especially true for high-volume businesses that move so much product it's cheaper to replace a couple of lost packages than to pay a better shipping company for every one.
I seriously did not realize Purolator was still around. My dad worked for them 40 odd years ago, and quit on the spot, with kids and a wife at home, because of how awful they were (called and checked with my mom first, who was supportive).
Just today, FedEx said they delivered my two packages from eBay. I looked at the confirmation picture and it’s not even my house! Turns out, they delivered it two doors down to the wrong house. Fortunately, I have an honest neighbor and she brought them to me.
This isn’t the first time this has happened.
Honestly I prefer usps now.. I worked as a driver for FedEx express and when I helped on the belt with packages the loaders would say fragile is French and I don't understand French while rolling the packages.
In my neighborhood, they misdeliver a package at least 2 times a week.
I'll see the FB group, so and so, your package is at my house or does anyone recognise this porch
They never fuck up my house, but man do they fuck up the rest of the hood.
I want to know more about the monkey test
Obviously screw FedEx, but why the hell is the # symbol part of the door code? It's just asking for this to happen.
You press the # to start writing the code on Yale doorman, or to lock the door
Cheap labor equals cheap results.
Yeah delivery has become such a fucking shitshow. I shelled out the money for a PO Box, which seems like the only solution in the U.S., because in my experience FedEx and UPS are not functioning companies; they're scammers that take money from corporations to lose packages.