Mildly Infuriating

Just a little PSA for anyone who’s wondering, any retailer that offers you same day delivery of goods is using DoorDash or one of its clones. Apple does same day delivery and I think they use UberEats.

I have things delivered all the time from Best Buy for my home business. Doordash sometimes does the delivery, but I have never had an issue in all of these years. Nothing missing, nothing stolen, never a problem.

Yeah, dispute the charge and do it quickly. They like to pretend the window to dispute is short

If you used a credit card you can just chargeback. I'm sure the video is more than enough evidence. Best buy will be out a laptop and the money for it so it's their problem from there.

You should ask Best Buy why a signature was not required

I ordered a laptop from BB for an executive at work, they tried delivering it on a Saturday and texted me about it, offered to deliver elsewhere instead, so I'm like, sure bring it to my house. Then when they get there, it's a third party delivery service (not Doordash but like it) - woman and her boyfriend - hat out looking for a tip. Umm I didn't ASK for some weird tip-based delivery service, I thought they were UPSing that shit. I can't put tips on my corporate card, for laptop delivery fees?! So I looked like the asshole after they booked it across town. Haven't ordered from Best Buy again, what a terrible customer experience.

I used to do Postmates, and I used to get these kinds of deliveries. I’m not trying to defend BestBuy or DoorDash. This is entirely on the driver. I never even thought about stealing people’s expensive electronics, and I would text or call the customer to ask where they wanted me to leave the package.

I would send the evidence to the police & file criminal charges against the driver.

Still, you should hassle the corpos, but don’t forget that the driver is the real criminal here.

Thanks for the warning. I've crossed Best Buy of my list of places to shop.

Call the ~~bobbies~~ police and file a report, using your footage as evidence. If it's like here, they won't actually do anything, but you'll need that report to file a dispute with your bank. Best buy will likely try to write you off, but they can't really do that with a proper report backed by evidence.

Edit: sorry. Police.

Don’t worry about getting banned. They’ll just backlist the card you used and close your account. Easy enough to get around. Send them your video and demand they refund you while you’re on the phone with them. Use the word chargeback liberally. You’ll either get refunded quickly or fuck them, make them get dinged with a chargeback.

I remember like 6 years ago chatting on Reddit to some American about how the system of just leaving packages at the door is unsafe as fuck and I would never trust it with anything more expensive than a pizza.

Here there's delivery points and automats in pretty much every grocery store. So you can have shit delivered, but unless it's something massive (or delivered food), people rarely do. You just get a notification on your phone and pick up your package from the point you chose to prioritise. Sometimes it can be full and you have to pickup a package from the next point over, but they're all over the place so.

The American went on a huge rant about how porch pirates are rare as can be and how it would be beyond frustrating and a waste of time to pick up packages from your nearest grocery store.

A lot of companies have moved towards using Uber or Doordash for same day deliveries.

I don't like buying stuff from Amazon, but they're the only company I'd trust for same-day at the moment. They directly employ the delivery drivers (via Amazon Flex) so you don't end up with issues where Doordash and Best Buy blame each other and neither takes full responsibility.

Napa auto parts wanted a parts deal with our company but mentioned they will deliver with doordash, so our supervisor just ignored them.

Thanks for the heads up. I have ordered things online from best buy in the past but not again if they're going to do this shit. I know they're not reading Lemmy for customer experiences but this is ridiculous and nobody should have to go through that. I think a week of "investigation" is more than generous especially if you have video of the guy stealing your shit. I would also file a police report to really add to the evidence but that's even more time out of your day and then you have to talk to the cops and explain why the felony theft (at least in my state) that you were the victim of is worth the time it takes for them to get off their asses and stop eating doughnuts for 5 minutes to collect the report. A lot of companies won't do shit without a police report. The driver is also probably going to be pissed if he gets fired over this and also knows exactly where you live, so having a police report is a good idea if he tries some shit. Not that the police will actually do anything about it, again it just adds to the paper trail.

I live in Sacramento, but I drive to San Jose for Central Computers or now MicroCenter to buy gear.. I buy nothing mail order, porch pirates are bad enough, but when the driver himself is the thief, that is just it.