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submitted 1 year ago by Cossty@lemmy.world to c/steamdeck@sopuli.xyz

I had some performance problems. Suddenly, steam deck lost about 60% of its performance in games. My troubleshooting didn't help. After that, I contacted steam support. We were talking for about a week, but nothing helped, so they agreed to send me a replacement.

I have to say… The fresh vent smells even better than I remember.

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[-] julianh@lemm.ee 60 points 1 year ago

They sent a full replacement after 1.5 years? Damn that's some good support.

[-] BruceTwarzen@kbin.social 46 points 1 year ago

Because shit shouldn't just break after 1.5 years

[-] timi@lemmy.world 37 points 1 year ago

Apple will sell you a laptop with dead pixels on the screen and refuse to replace it unless a certain minimum number are dead. I was furious.

[-] dandroid@dandroid.app 7 points 1 year ago* (last edited 1 year ago)

I used to work for a company that made an ultra low budget android tablet. We had dead pixels on like 10% of them. Our LCD provider would tell us the same thing. Unless there are at least 3 dead pixels, they aren't taking them back. We changed our LCD provider ASAP, but we sold probably 1-2K of those POSes. That's probably 100-200 $50 tablets with dead pixels.

But at least our tablets were $50 pieces of trash, not $2000+ MacBooks.

[-] _haha_oh_wow_@kbin.social 7 points 1 year ago

Wow, I'd expect that from a knock-off monitor company, but Apple? That's crazy.

[-] LUHG_HANI@lemmy.world 5 points 1 year ago

They mostly do that these days. Not many monitors have dead pixel policies.

[-] radau@lemmy.dbzer0.com 2 points 1 year ago

I had a 3 day old Macbook Pro have the screen shatter when opening it. The store said it would be covered then the repair center said it would be $2000 which was only $600 less than the entire laptop. Took like 3 hours on the phone and finally the freaking store paid out the repair center. Thinkpads from now on lol

[-] julianh@lemm.ee 7 points 1 year ago

True but not all tech companies are so forgiving. Most laptops I get have their warranty expire after a year, and I doubt they'd replace anything without charging something.

[-] _haha_oh_wow_@kbin.social 2 points 1 year ago* (last edited 1 year ago)

I feel like "forgiving" isn't quite the right word to describe a company that makes shit that breaks after less than 2 years...

[-] julianh@lemm.ee 4 points 1 year ago

Is that a widespread problem with decks? I feel like for the most part they're lasting ok. There's always gonna be an occasional dud when manufacturing something, especially when it's as complex as a computer.

[-] _haha_oh_wow_@kbin.social 1 points 1 year ago* (last edited 1 year ago)

This is anecdotal, but mine has been fine. Pretty great hardware IMO, especially for the first version of something.

[-] Rednax@lemmy.world 3 points 1 year ago

Valve seems to be pretty consumer friendly. I also have a good experience with a faulty Index getting replaced.

this post was submitted on 17 Aug 2023
119 points (96.9% liked)

Steam Deck

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