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They don’t know how to troubleshoot tech. Gen X and early millennials had to get things to work far more often than later generations. Today most things just work.
Even beyond troubleshooting.
Basic things I'd expect people to know:
What and HDMI cable is
what an Ethernet cable is
That Samsung isn't the only Android manufacturer
That different tablets are different shapes/sizes and hence use different cases (seems like common sense to me but apparently not)
Etc...
For sure. Gen X here. I was in IT during the wild west days (90s) and it was glorious!