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Am I Being Unreasonable In Regards To A Paid App? (lazysoci.al)

submitted 21 hours ago by sabreW4K3@lazysoci.al to c/askandroid@lemdro.id

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I quite like my launcher, but unfortunately it's closed sourced and employs some unsavoury features, despite being paid, it's limited in how many devices it can be installed on and it nags users for staying on old versions.

The issue I'm having is that recently bugs have been introduced. Widgets get randomly greyed out and I need to turn off and on the screen for them to become usable again. Also the launcher keeps appearing in Android's recent apps screen.

I find both of these things frustrating and have attempted to ask a couple times about the status of the launcher. The first time I was flat out ignored and the second time I was lambasted by a community member to not ask for ETAs. I'm not sure how asking if they're still working on things is asking for an ETA, but whatever.

I bought a lifetime license and so I can't even act like I'm paying for this, but I do feel that my purchase at least entitles me to know if development is ongoing or do I have unreasonable expectations? I'm not asking for a when, just whether or not something is happening. Especially considering these bugs were only introduced when the launcher started trying to do too much and add features that should be handled by the OS rather than the launcher, namely a "usage breaker".

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[–] nimble@lemmy.blahaj.zone 6 points 19 hours ago

Ignore community members. But ultimately if your requests or questions aren't heard then given it is closed source and you're a paying customer then i would leave a bad review or update an existing review. Obviously if it's open source then i wouldn't recommend that route but for closed source they already have your money so the only way to make them care is with reviews.

Tldr i think you've been quite reasonable but don't afraid to leave bad reviews for closed source apps that have your money and who are ignoring you