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Am I Being Unreasonable In Regards To A Paid App? (lazysoci.al)

submitted 14 hours ago by sabreW4K3@lazysoci.al to c/askandroid@lemdro.id

6 comments fedilink hide all child comments

I quite like my launcher, but unfortunately it's closed sourced and employs some unsavoury features, despite being paid, it's limited in how many devices it can be installed on and it nags users for staying on old versions.

The issue I'm having is that recently bugs have been introduced. Widgets get randomly greyed out and I need to turn off and on the screen for them to become usable again. Also the launcher keeps appearing in Android's recent apps screen.

I find both of these things frustrating and have attempted to ask a couple times about the status of the launcher. The first time I was flat out ignored and the second time I was lambasted by a community member to not ask for ETAs. I'm not sure how asking if they're still working on things is asking for an ETA, but whatever.

I bought a lifetime license and so I can't even act like I'm paying for this, but I do feel that my purchase at least entitles me to know if development is ongoing or do I have unreasonable expectations? I'm not asking for a when, just whether or not something is happening. Especially considering these bugs were only introduced when the launcher started trying to do too much and add features that should be handled by the OS rather than the launcher, namely a "usage breaker".

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[–] Moonrise2473@feddit.it 1 points 30 minutes ago

it’s limited in how many devices it can be installed

I'm curious to know how they enforce this. Forced login to a DRM server?

There are many good launchers, and if your have such glaring bugs like appearing in the recent apps list, then it's time to change, IMHO

[–] FartsWithAnAccent@fedia.io 6 points 9 hours ago

I've been burned on "lifetime" licenses a few times and it's what's driven me to avoid the hell out of anything with a subscription or expensive paid license. Open Source wherever possible is my go-to these days because it doesn't come with any licensing bullshit, price gouging, etc. I can just use it!

[–] Theoriginalthon@lemmy.world 14 points 13 hours ago

Name and shame, then move on to something else, lots of issues with "lifetime" licences, you are a paying customer and should be treated as such.

LTT had problems with a team viewer lifetime licence and had a few good videos about it.

Disclaimer: I love opensource and have a mild hatred of closed source software

[–] nimble@lemmy.blahaj.zone 3 points 12 hours ago

Ignore community members. But ultimately if your requests or questions aren't heard then given it is closed source and you're a paying customer then i would leave a bad review or update an existing review. Obviously if it's open source then i wouldn't recommend that route but for closed source they already have your money so the only way to make them care is with reviews.

Tldr i think you've been quite reasonable but don't afraid to leave bad reviews for closed source apps that have your money and who are ignoring you

[–] donuts@lemmy.world 3 points 12 hours ago

A community member doesn't represent the development team. I would just politely state my question like you've done here, and ignore the community member who may have jumped to conclusions about your request.

[–] Bort@hilariouschaos.com 3 points 13 hours ago

Ah, there it is. Lifetime license. They have no incentive to maintain the app.