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I don't suppose you've tried the "DJ" feature? It's usually pretty good for me, but of course your mileage may vary.
I've run into the same problem of the shuffle (and "smart" shuffle) just plays the exact same thing all the time, even in a playlist with thousands of songs. Tried out YouTube music for a while, and it's not much better. So I'll be interested in what others say here.
The best one for me a long time ago was Pandora - for some reason I was under the impression they weren't around anymore, but it looks like they are. But, I don't know if they are still as great as they were back then.
I was enjoying the DJ feature until it started cramming in top 40 shite into my mix that doesn’t even come close to resembling anything I would ever listen to. And not just one song - usually three or four in a row. I used to love Pandora’s shuffle play feature but it’s no longer available in my country.
What is the "DJ" feature you're referring to? I don't see that in my app.
Edit: Found it by going to home > music
The obnoxious voice that talks to you every few songs is irritating as fuck, though. I wish it would just silently change genres instead of talking to me it's a person and interrupting my music.
It's an AI feature from them that is supposed to play music based off numerous factors, primarily by what you've been listening to recently. It also tries to mix in music that is related to what you're listening to as well, but haven't heard before. But as Spuddlesv2 mentioned below, it sometimes does play music that is out of that - doesn't happen too often to me but when it does, you can click the DJ icon (the queue button becomes the DJ button) and it'll "change it up". It also uses a dynamically AI generated voice based on their "Head of Cultural Partnerships, Xavier 'X' Jernigan" and talks to you the way you'd expect a DJ to if they were playing for you personally whenever its moving to a different set of music. I'm not sure what regions its available in, but if its available in your region (and you're a Spotify Premium member) you'll see it as a playlist option, and generally on the homescreen as well.
Here's a link to Spotify's initial newsroom article on it. And over on this article from August at the bottom they list the markets/regions its available in. If you're in both an eligible "market" and you have Premium but still don't see it, perhaps your app might be out of date? Try launching their Web UI as once you have selected it for the first time, it should appear in the recents area.