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I haven't had any problem with my subscription.
Their player works very well for my use cases: I use it on my Android phone, on my car via Android Auto, on my LG TV with WebOS and on my Linux machine via Firefox.
That's very good to read. It was only the sign-up that went badly wrong and getting on touch with them made it worse.
Hopefully I got a disgruntled Customer Service person on a bad day. One of those things.
Enjoy!