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You may also have a freezer not working correctly: should follow OP’s recommendation of de-cluttering, but also clean the door seal and make sure it’s in good shape, and remove any ice accumulation.
Most consumer freezers will run a de-icing stage. They intentionally warm up for a little bit to melt accumulated ice. However when you melt ice cream then refreeze without churning, it freezes harder. A non-cluttered freezer should complete its de-icing without melting ice cream. A freezer with an effective door seal will have more consistent temperatures (and use less energy), without melting ice cream.
Alternatively, many chest freezers do not have a de-icing cycle so ice cream should remain softer despite the lower temperature those run at. Unfortunately I can’t claim to have verified this because ice cream gets consumed too quickly and never makes it to the chest freezer
I'm actually using a cheat freezer, it's brand new too lol. I'm pretty sure the ice-cream gods just hate me