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Beyond enshittification, why does tech oftentimes suck? (lemmy.ml)

submitted 1 month ago* (last edited 1 month ago) by Hammocks4All@lemmy.ml to c/asklemmy@lemmy.ml

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Sometimes I’ll run into a baffling issue with a tech product — be it headphones, Google apps like maps or its search features, Apple products, Spotify, other apps, and so on — and when I look for solutions online I sometimes discover this has been an issue for years. Sometimes for many many years.

These tech companies are sometimes ENORMOUS. How is it that these issues persist? Why do some things end up being so inefficient, unintuitive, or clunky? Why do I catch myself saying “oh my dear fucking lord” under my breath so often when I use tech?

Are there no employees who check forums? Does the architecture become so huge and messy that something seemingly simple is actually super hard to fix? Do these companies not have teams that test this stuff?

Why is it so pervasive? And why does some of it seem to be ignored for literal years? Sometimes even a decade!

Is it all due to enshittification? Do they trap us in as users and then stop giving a shit? Or is there more to it than that?

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[–] some_guy@lemmy.sdf.org 51 points 1 month ago* (last edited 1 month ago) (2 children)

People who weren't interested in tech found out they could make a lot of money in the field. The scene went from nerds who were passionate about the field to people who would be just as (un)interested in being doctors and lawyers. The vibrancy is gone.

Source: tech-excited nerd who got into the industry in the late aughts.

[–] WaxiestSteam69@lemmy.world 12 points 1 month ago (1 children)

I definitely agree about the vibe being different in the mid 90s to the early 00s. Lots of passion and energy about the tech. I don't think it's all gone but it's definitely nowhere near as intense.

[–] Reverendender@sh.itjust.works 3 points 1 month ago

[–] Kyrgizion@lemmy.world 3 points 1 month ago

Every single new "innovation" is literally locked behind a paywall, sometimes multiple, in tiers. You can't just "buy" anything anymore, you can only lease it, usually at exorbitant prices compared to not that long ago.