this post was submitted on 19 Jun 2025

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Mildly Infuriating

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Bestbuy decided to use fucking DOORDASH to deliver my order, I couldn't cancel it. Today I was supposed to get it, and I saw the driver stealing the package after marking it as delivered. (sh.itjust.works)

submitted 1 week ago* (last edited 1 week ago) by ThisIsFineDotJpeg@sh.itjust.works to c/mildlyinfuriating@lemmy.world

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(For people who don't know, BestBuy is an electronics store that is common in the USA)

This would be in c/ActuallyInfuriating if the consumer protections weren't as good, but for now, its just a chargeback away from fixing the problem. (I hope the bank doesn't fucks me over. If they fuck with me, then this is gonna end up in Actually Infuriating). Anyways:

Two days ago, I bought a laptop on BestBuy, but they didn't use UPS like they had in the past, instead they used Doordash 🤦‍♂️. When I saw that, I wanted to cancel because I didn't trust fucking Doordash, but it didn't let me cancel, so I just hoped nothing bad happens.

Oh wow, my gut feeling about Doordash actually predicted the future.

So, today it was supppsed to be delivered, I saw the guy park in front of my house for a few minutes (I know that's him because I saw him on the map on the Doordash tracking link), dude walked out, looked my house, went back into his car, drove to the back alleyway (its a neighborhood of single family row-houses), I saw him on my CCTV cameras, he place down the package at a neighbor's back door, take a pickture, then grabbed it place it back in his car, then quickly drove away.

Bruh.

Now I have to make some phonecalls. Thanks, corporate, great fucking job. I hope the CEO of bestbuy can choke on his pay increase.

And if you are wonder why I didn't just go to BestBuy, I live in a car-centric city and I don't have easy access to a car, and carrying big electronics in public transit is just asking for someone to mug you.

At this point, corporations are just in a race to see who gets to be crowned the worst corporation. I mean I hate Amazon and Bezos too, but at least they have a PIN verification system now, so drivers can't just steal stuff, wtf is BestBuy doing? Fuck these shitty corporation.

I wish I could show you the camera footage, but don't wanna get doxed.

Probably not using ~~best~WorstBuy again, not with this bullshit "Doordash" delivery. What an actual disaster.

Btw I tried calling bestbuy, they had a fucking voice-bot thing that refused to let me talk to a human until 48 hours has passed. So I just go straight for the dispute, right? I don't wanna wait 48 hours.

Update: So I got through the bot thing by spamming 0 (or perhaps some other key, I can't be sure), I got to a rep and explained the situation, they said they send a request to BestBuy and BestBuy will do an "investigation" with Doordash, whatever that means, and then refund. They said it's supposed to take 3 bussiness days. Well, today is Thursday, Tomorrow is Friday, so I'm guessing by Tuesday end of the day it's supposed to be resolved?

I mean, I'm giving them 1 week. I'm definitely filing that dispute the Friday next week. Technically I have 60 days to dispute, but I'm gonna stay on the safe side and 1 week is all I'm giving. I'm really wanting to just file right now, but I'm don't want to get banned from BestBuy for life just yet, but if they don't refund within a week, I'm just gonna have to be banned from bestbuy, I guess... 🤷‍♂️

Gonna update later if y'all are still curious in a few days.

(page 2) 50 comments

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[–] magnetosphere@fedia.io 11 points 1 week ago

I didn’t even know this was a thing. I’ll definitely watch out for it.

[–] Tetragrade@leminal.space 8 points 1 week ago

[–] Valorie12@lemmy.world 7 points 1 week ago

I did door dash for a couple months. One of my deliveries was from a parts store to a service center, lmao. At least they left me a tip?

[–] needanke@feddit.org 7 points 1 week ago (5 children)

And if you are wonder why I didn't just go to BestBuy, I live in a car-centric city and I don't have easy access to a car, and carrying big electronics in public transit is just asking for someone to mug you.

Is that actually an issue in the US?

[–] Bassman1805@lemmy.world 9 points 1 week ago* (last edited 1 week ago) (1 children)

Given that this is a laptop we're talking about, OP is definitely over selling it. Bring a backpack, unpack the laptop box into your backpack (assuming the box is too big to fit in the backpack itself). Something bigger like a TV would be more problematic.

The main worry is that being seen with new-in-box fancy electronics makes you look like "guy with money". It's not so much that someone's gonna steal your TV on the subway, but if you can afford a new TV your wallet probably has good stuff in it. Then it's just a question of "how bad is the crime actually on this commute?". Most places it'd be fine but some rough parts of some cities I'd be worried.

[–] ThisIsFineDotJpeg@sh.itjust.works 5 points 1 week ago

Then it’s just a question of “how bad is the crime actually on this commute?”

Yes this is what I afraid of. Some creepy guy hanging around the mall parking lot, seeing me, a not-so-tough looking young man with a backpack of stuff walking out of an electronic store, then waiting at a bus stop. I'm likely gonna get mugged. (Maybe I'm just being paranoid?)

A few year ago, my mom was about to deposit some money (like few hundreds, its after a holiday season where money/gift exchanges are common) to a nearby bank like 10-15 minute walk away, and someone just strong-armed grabbed her purse that also had her phone in it. The cops were all like "we're gonna do an investigation", I never heard about the perp getting caught.

At least if a package is stolen, you have some consumer protections, especially when the thief is the driver themselves. Getting mugged could end up with you being in the hospital + PTSD from the whole ordeal.

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[–] Lost_My_Mind@lemmy.world 6 points 1 week ago (2 children)

Sooooooooo......did doordash prompt you to tip your driver?

[–] ThisIsFineDotJpeg@sh.itjust.works 7 points 1 week ago* (last edited 1 week ago)

There was no option at all. Besides, this isn't a food delivery (where the pay is shit). You can check on youtube, the payout for package delivery averages from $20-$25 per hour (well other than the fact that they don't get health benefits like with traditional employment), total payout is shown before they accept, they could've just declined.

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[–] someguy3@lemmy.world 5 points 1 week ago (1 children)

Not that you should be expected to, but any reason you didn't go out to meet him?

Also, worstbuy is good.

[–] ThisIsFineDotJpeg@sh.itjust.works 9 points 1 week ago* (last edited 1 week ago) (1 children)

I usually get right after they leave. But this person was clever, he went to the back so nobody would expect him.

Since he didn't even approach my front door, and drove away, I was confused. I thought it was either (a) it required a signature and they want to skip over it and claim "resident was not there to sign" and then it would be returned and refunded, or (b) he got lost or something.

So, then I was busy checking all the front and back cameras, that's when I saw him walking away with what appears to be a package.

I thought: Maybe that's for a different addess because I see Amazon drivers frequently fumbling with packages, I once saw the Amazon guy placed two packages on my doorsteps, then realize one was meant for someone else, then took the extra one back to the van. At first glance at the camera footage, it looks like they stole a package, but really it was someone elses since nothing was missing or stolen from us.

So I assumed that was what was going on, mistaking a different package. There was obstructions so I couldn't see the neighbors backdoor properly to realize that he left no packages there. I went to get it and it wasn't there, then it clicked for me, the driver took it.

But since I had to go down a flight of stairs to get to the back door (front door is on floor 1, back door is in basement or I guess floor "-1"), even if I had known at the moment I saw him walking away I wouldn't be fast enough to catch the guy.

Dude was clever. Since nobody usually leave their house from the back door.

Edit: As for BestBuy, I don't think in-store is bad, its just the online store I can't trust anymore, not with these Doordash or other similar Gig Apps they are now using.

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