Weirdly enough, everyone else thinks HP equipment is a bad investment.

Prime example that for a publicly traded company the people buying the products are not customers for whom to create value, but a resource to extract value from.

Shareholders are the real customers for whom they create value.

An HP Printer is a bad investment.

The first thing they teach you in CEO school is to churn out terrible products with DRM subscription refills where the DRM doesn’t survive more than an hour. That’s why we CEOs all have Juiceros, HP printers, and children who respect us.

Exhibit B on CEOs not being worth the obscene money they make. This dude made $20 million in 2022.

And consumers not being able to choose which ink they purchase makes HP printers a bad investment. It goes both ways. It was nice of them to admit what lengths they'll go to to force us to use their proprietary ink cartridges though.

I don't get why HP continues selling in the consumer market if they are struggling so much to make a profit.It seems like they are trying to force a business model on the wider market that doesn't work.

The subscription model makes more sense in the B2B world where companies just want fixed costs without doing too much shopping around (for things like printer cartridges anyway).

TIL Customers aren't customers. Customers are investments.

What investment are they making in customers? Are they selling something at a loss? Should the FTC BoC ask what exactly they mean here?

I wonder when someone will come up with a hipstery, fancy-looking printer that sells on the basis of "we don't give a crap about all that, here's a bag of ink refills,, just pay us more up-front".

All the tech startups are out there trying to get you into a subscription, I think we're getting to the point where this is annoying enough that you could sell very expensive, fashionable small-run hardware to people on the basis of not being this.

if the customer does not print enough

Meaning all home users are a bad investment for HP.

That explains the ink cartridges malfunctioning before giving enough prints. That's been engineered into them.

Maybe take it as a sign that your product sucks?

Hp just trying to save the environment by making home printing as painful as possible. It really is a 4d chess move

He's not wrong. They are bad for their product as a subscription model.

Just like anyone who still buys HP. If you buy HP, you deserve their absolute garbage products.

What do you do when you have the monopoly?

Turn the consumer into the commodity!

Investments? Do customers cost you money? That’s now how any of this is supposed to work. I’m not sure the CEO of HP knows anything about business. Dude, the customers are supposed to give YOU the money.

I have a Canon Color LaserJet scanner/copier/printer for documents, and a large format Canon inkjet photo printer. Aftermarket toner, aftermarket ink, and they work flawlessly. I did a ton of research for both. I would never buy an HP printer.

Boo fucking hoo, HP.

I have an HP BW laser printer with an offbrand cartridge that I paid a fraction of the price. The printer screams at me about critically low ink since about a year but prints are totally fine and as good as the first day.

I'm sorry for your loss HP.... You can suck it

The "P" in HP stands for poop.

Executives lately are going full James Bond villain. They should evil laugh more.

Fucking Clowns. Being a shareholder means you aren’t buying their shitty printers or what ^^?

Kind of like their stock bud dum tssss

Typical overreaching corporate dogs

I was fortunate enough to get an older HP color laser MFD that can use 3rd party toner carts. I've never bought a first line HP cartridge for it and I never will. My next printer will be some other brand that plays nice with customers.

The only reason I even have this printer now is because I got it crazy cheap off of craigslist about 10 years ago, with extra supplies. When it dies, I'll get a brother or something better. I've bought 3 sets of toner carts for it in 10 years or so for a grand total of maybe 150$, and I use it a lot.

I don't want you to invest in me HP.