submitted 1 year ago by Tutunkommon@beehaw.org to c/gaming@beehaw.org

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Long, long ago I had a battle.net account with one of the physical authenticator tokens. A year or so ago, the battery died in it. I'm trying to recover my account but can't find a way to contact blizzard to remove the old authenticator without having it functional.

Does anyone have a link I can contact them at to remove a non-functional authenticator?

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[-] bob_lemon@feddit.de 11 points 1 year ago

https://eu.battle.net/support/en/help/product/services/974/977/solution

This seems to fit your issue.

[-] IlliteratiDomine@infosec.pub 6 points 1 year ago* (last edited 1 year ago)

If you have a phone number on the account, you can do an SMS reset. If not, I guess it's "open a ticket with a throwaway" time.

[-] a_cup_of_rohan@beehaw.org 2 points 1 year ago

I’d create a new account and then raise a support ticket that way for your old account.

[-] peter@feddit.uk 1 points 1 year ago

Are you not able to replace the battery in them?

[-] Tutunkommon@beehaw.org 2 points 1 year ago

I tried but either age or removing the battery caused it to desynchronize. I got it right before Wrath of the Lich King, so it had a good run.

this post was submitted on 09 Aug 2023

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