Ask Lemmy
A Fediverse community for open-ended, thought provoking questions
Please don't post about US Politics. If you need to do this, try !politicaldiscussion@lemmy.world
Rules: (interactive)
1) Be nice and; have fun
Doxxing, trolling, sealioning, racism, and toxicity are not welcomed in AskLemmy. Remember what your mother said: if you can't say something nice, don't say anything at all. In addition, the site-wide Lemmy.world terms of service also apply here. Please familiarize yourself with them
2) All posts must end with a '?'
This is sort of like Jeopardy. Please phrase all post titles in the form of a proper question ending with ?
3) No spam
Please do not flood the community with nonsense. Actual suspected spammers will be banned on site. No astroturfing.
4) NSFW is okay, within reason
Just remember to tag posts with either a content warning or a [NSFW] tag. Overtly sexual posts are not allowed, please direct them to either !asklemmyafterdark@lemmy.world or !asklemmynsfw@lemmynsfw.com.
NSFW comments should be restricted to posts tagged [NSFW].
5) This is not a support community.
It is not a place for 'how do I?', type questions.
If you have any questions regarding the site itself or would like to report a community, please direct them to Lemmy.world Support or email info@lemmy.world. For other questions check our partnered communities list, or use the search function.
Reminder: The terms of service apply here too.
Partnered Communities:
Logo design credit goes to: tubbadu
view the rest of the comments
As someone else who works in customer service, thank you! I take pride in trying to make sure the customer is always properly helped, and done so in a kind and just manner.
I get that some people are jaded because of past experiences (and I really am not trying to understate that here), but treating the customer like shit because of it only perpetuates the cycle. The customer treats the support person badly, which causes said rep to treat more customers badly, etc. If no one takes charge to stop it, then the customer service industry will always be doomed to suffer - on both sides.
I'm just glad that my current job does let me actually help our customers workout having to worry about KPIs and other metrics (we have one metric, which is to reach 0.5% of something on all of our tickets - it's pretty forgiving). I left my last place because it was always about the numbers, and had no human element accounted for your performance.