This happened to my wife and I recently.
We came for a visit and her usual doctor wasn't available. This new doctor flat out said, "I didn't get a chance to read your medical history so tell me what's going on." My wife was confused, because this was her third visit to check her hormone levels. it wasn't a checkup, but a followup.
And this doctor proceeds to not understand any of this, as she keeps asking her questions about why she might be there, instead of spending two minutes reading the medical history.
My wife ends up crying while Im sitting in the corner begging my wife we should just leave because shes not getting anything from this doctor.