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[-] Hupf@feddit.org 11 points 1 hour ago

Want issues?

Start with Jira

[-] GreenSofaBed@lemmy.zip 20 points 3 hours ago

I use Teams and Jira, and I can't even imagine the amount of wasted time when I click anything in either of them and nothing happens for a good while, just waiting around.

[-] CluckN@lemmy.world 8 points 2 hours ago

Don’t worry teamsters we added 6 new ticket statuses so they can get auto-sorted straight to the abyss.

[-] Anticorp@lemmy.world 7 points 3 hours ago

Jira is a masterpiece compared to the dumpster fire that is Teams.

[-] toddestan@lemm.ee 1 points 5 minutes ago

Maybe the old, discontinued on-premise version. The cloud version of JIRA is a huge step back.

With that said, Teams is not a good product either.

[-] filcuk@lemmy.zip 5 points 2 hours ago

I beg to differ.

I've not had a real issue with teams since the early 'new teams' release. Nor have I had issues prior.

Using Jira is actually something I dread every day.
Knowing I have to go through the list of tasks and projects, where each click means another few seconds of staring blankly at the screen as it loads.

In an age where I'm used to every interaction having a near instant reaction, using Jira feels like peeling potatoes with a butter knife.

[-] Anticorp@lemmy.world 2 points 2 hours ago* (last edited 2 hours ago)

Maybe you just don't have a reasonable comparison. We just switched from Slack and Zoom to Teams and it has significantly impacted our ability to collaborate and communicate. It's constantly dropping calls, video quality is awful, annotation is awful, the layout is wasteful with tons of wasted space, audio is terrible, there's no closed captioning visible while screen sharing, there are too many problems to list. It's the type of product I'd expect from a high school programming class, not a trillion dollar company.

[-] GreyEyedGhost@lemmy.ca 6 points 3 hours ago

Here's my Jira experience. MS shop, have a programming department, but I'm not in programming and programming isn't our core product.

Need something that requires a Jira request. I use MS Edge because that's what IT recommends and it's not my computer. The only putative upside is that it knows who I'm logged in as. I click on the link for Jira, it asks me if I want to sign in with my account, which I assume is the MS one since it has the right email/user for it. It tells me that's the wrong one. Would I like to use my Atlassian account? Sure, let's use the same email. Whoops, you don't have an Atlassian account, but there's an MS account for your company. Do you want to use that, or something from the usual list of places that will log you in (Google, Facebook, MS)? Note that the MS option is only included in the list of third-party logins even though it knows my company has MS logins setup. So I click the MS option, and it may or may not ask for my password, because I'm already logged in via Edge, but it will certainly do my 2FA. And now I'm finally able to tell IT what is bothering me, and they wonder why people always seem frustrated.

So, now that I've gone through that once, I can save a single click by not choosing the Atlassian account option and go directly to signing in with a third party. I can only assume this is supposed to be the streamlined process.

[-] Skates@feddit.nl 1 points 1 hour ago

I mean, it just sounds like the people from your Tools/Infrastructure/IT/Devops/whatever-it's-called-for-you department are fucking incompetent and can't properly configure a Single Sign-On. Took mine a few years as well, I think the ticket was stuck in the queue behind the "restart some servers when nobody's watching to see how long until they find the issue" tickets, which they seemed to be working on weekly.

Also, I can't think of any reason why SSO can't work with Mozilla or Chrome also, not just with Edge.

[-] GreenKnight23@lemmy.world 26 points 5 hours ago

I absolutely love how this implies that the team is happy before going to Jira.

so not only can Atlassian not write software, they can't develop a usable product, and they can't even market it without insinuating how shitty it is.

[-] BatmanAoD@programming.dev 5 points 3 hours ago

I read "happy ___ starts with ___" as stating that happiness was the eventual result of a process that started with ___.

[-] Skates@feddit.nl 1 points 1 hour ago

Yes, like most normal people do.

There's a lot of discussion when you're a software dev about the best way to do things, and a lot more is spent on this debate than on actually writing code. One could wonder if there is so much discussion because there are so many good ideas that it's difficult to choose the one that is optimal for the situation.

But then you read one of these posts on lemmy and you are reminded that someone with internet access and thumbs could spare the short time they have to take a shit to egregiously misunderstand a simple fucking slogan, smugly post about their shit take on the internet, and then return to their job where they will then spend hours misunderstanding the simplest of fucking concepts, slowing down everyone else along with them.

[-] GreenKnight23@lemmy.world 1 points 13 minutes ago

Jira is great software if you ignore all the insufferable bugs in it that Atlassian ignores just to make their on-prem option so clunky you have no choice but to use their SAAS offering. I know, I know, "ThEy DrOpPeD sUpPoRt AlReAdY!"

ever had to rebuild a sprint because Jira failed to properly migrate the old cards over to the new one, but instead throws them all into the backlog randomly and now you have to hunt them down over the next hour?

how about when you're writing an update to a card and you're two paragraphs in with log examples and the UI decides to dump your entire content when you accidentally click outside the wysisyg?

But how can I forget the worst one! have you ever had your session timeout while you're writing a detailed bug report with screenshots, logs, and example data, and when you finally submit it you lose EVERYTHING because you need to login again and you can't go back?

I have, and you know what, I'll still use Jira because even the best trash can be better than the worst trash.

yeah, I'll take a fat dump on shitty products all day long because the negligence of Atlassian product development is abhorrent and deserves to be called out.

[-] lemmydividebyzero@reddthat.com 3 points 3 hours ago

Starting a new week on Monday, wondering how they f up tge experience on that web site this time....

[-] NigelFrobisher@aussie.zone 14 points 6 hours ago

Where happy teams go to die.

[-] theyllneverfindmehere@lemmy.world 60 points 9 hours ago

For those complaining about Jira... I used to be one of you. After changing jobs and using several alternatives, I am begging to be back on Jira. Manage Engine is currently the bane of my existence.

[-] socsa@piefed.social 1 points 42 minutes ago

The issue is more that all of these planning tools enable bad managers to implement bad management practices and workflows without any actual tracking for what constitutes bad management. Almost without fail, every manager I've worked with who is very attached to these products ends up using them for the sake of using them. And then when that produces shit results it's all about "engineering buy in" and "process learning curves" and they end up doing real damage to products before someone notices that Jira actions are not correlated with protective management.

The biggest issue is that good, effective management tools actually end up being a double edged sword because of how they shield bad managers the illusion of legitimacy.

[-] pageflight@lemmy.world 1 points 2 hours ago

Company started on Asana, individual teams jumped to Jira, company eventually followed. I was always accidentally creating blank tickets in Asana.

[-] Kushan@lemmy.world 7 points 5 hours ago

Honestly 95% of Jira complaints are because people have crap workflows configured. Out of the box Jira is pretty terrible but it's very customisable and you need to adjust it to suit your needs - and they have to be your needs and workflows.

That being said, there's that last 5% that Jira just gets in the way. If anyone has ever had multiple teams working on a single product, Jira is very prescribed about how you're supposed to structure that and If you don't, it's a pain.

[-] Mojave@lemmy.world 1 points 20 minutes ago

I can type out the entire 10 word long name of my sprint into the searchbar, and it Jira will pull up 22 pages of things that are not even CLOSE to what I searched. It's a nightmare to try and find my current sprint among the 65 other team's sprints every month.

[-] socsa@piefed.social 1 points 36 minutes ago

Right, the entire issue is that it basically acts as a massive layer of insulation between reality and bad management. The whole thing is like a fucking paradox - any time you make a change to workflows or procedures there's this stupid period where you need to "wait for buy in" where it doesn't matter how outwardly idiotic the change is, you can't actually call it obviously fucking stupid for like several weeks, or you are seen as being contrarian, or causing trouble. And the real bullshit is that the "better" the tools are, the more this effect is amplified. So as an engineer, I have paradoxically come to appreciate bad management tools simply because when someone does something stupid with them, I can call it out more easily.

[-] xmunk@sh.itjust.works 16 points 5 hours ago

I'd suggest that 95% of Jira complaints are actually about corporate culture which is felt most keenly through asshole PMs trying to micromanage you through a ticketing system. It's mostly a fine piece of software - if you have a certified wizard to configure it it can be great... if you have a dummy it's going to be barely usable - but you can say the same thing about github issue tracking.

The unfortunate thing is that the teams most likely to use Jira are also the teams I most likely never want to work on.

[-] leisesprecher@feddit.org 28 points 9 hours ago

That might very well be the case, however, why are all of these apps so incredibly bad?

Jira especially seems like the definition of feature creep. It's more bloated than a lactose intolerant child after a tub of ice cream.

[-] GBU_28@lemm.ee 5 points 5 hours ago

That's the company's fault for using all the features

[-] JaxNakamura@programming.dev 17 points 8 hours ago

Because having more ticked boxes than the competition sells. Doesn't matter if it's of any relevance.

[-] Changer098@lemmy.dbzer0.com 2 points 5 hours ago

We switched to a different tool that's developed by the same company I work for, and there has been nonstop complaining about it ever since. Jira might not be the best tool, but it's better than the alternatives by miles.

Also technical shit posting on Confluence is just the best. (I don't like Atlassian, I just want to go back to Jira)

[-] expr@programming.dev 9 points 8 hours ago

I also wonder if people complaining about Jira are still on Jira Server. Jira Cloud is a much nicer experience. Certainly not perfect, but I've yet to see an actual viable alternative (once worked someplace that tried to move all project management to Gitlab... 🤮).

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[-] Suppoze@beehaw.org 18 points 7 hours ago

Yeah, when you start Jira you're probably still a happy team

[-] YurkshireLad@lemmy.ca 7 points 7 hours ago

Not for long...

[-] bappity@lemmy.world 101 points 11 hours ago* (last edited 10 hours ago)

yeah sure, happy teams start with jira but they end up as angry and sad teams

[-] Carighan@lemmy.world 82 points 10 hours ago

Yeah, we were also once happy.

And then we started using Jira.

RIP

[-] ByteWelder@lemmy.ml 5 points 2 hours ago

At least you’re not using Azure Devops boards, Service Now or Basecamp. Those are all worse in my opinion. I miss Jira.

[-] arendjr@programming.dev 28 points 10 hours ago
[-] thenextguy@lemmy.world 4 points 4 hours ago

No defect
Will not fix

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[-] wolfie@lemmy.zip 4 points 6 hours ago

While I don’t like the main Jira software, the Jira Service Management part is actually kind of decent for my needs. It basically allows me to create a help desk for my small business, where they can report issues and I can view them in the Jira app. It’s somewhat limited on the free tier, only allowing 3 agents, but it works plenty fine for my use case.

As for the actual Jira software, I wouldn’t use it, since my workflow needs don’t require it.

[-] breadsmasher@lemmy.world 51 points 11 hours ago

“Atlassian - for when you want make your security team really work”

[-] nroth@lemmy.world 6 points 7 hours ago

Just do a lightweigt process in a few docs and Excel, and meet in person often enough that you know what folks are doing. That's SOOOO much better and more natural for getting real work done. Great ideas die in JIRA among endless planning meetings and premature decomposition and estimates.

[-] dubyakay@lemmy.ca 6 points 7 hours ago

JIRA is fine as long as you forego using fucking align. Goddamn fucking align is a the biggest waste of upsell that they catch product managers in ever.

[-] mattg@lemmy.sdf.org 34 points 11 hours ago

With Jira everything is an issue

[-] steventhedev@lemmy.world 21 points 11 hours ago

Friends don't let friends use JIRA

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[-] _wizard@lemmy.world 5 points 8 hours ago
[-] nogooduser@lemmy.world 3 points 6 hours ago

We used to use Redmine and it was a fantastic piece of software.

[-] Flamekebab@piefed.social 3 points 6 hours ago

I use both Redmine and Jira at work. I don't know if we're using an older version but Redmine feels like something from 2001. Even the API for it is unpleasant.

[-] nogooduser@lemmy.world 3 points 3 hours ago

Maybe it’s not changed then because I was using it in the early 2000s. 😀

[-] _wizard@lemmy.world 2 points 6 hours ago

That's actually reassuring to hear. Aside from Chilli, it's the only program I've ever used (12 years going). I've got teamates pushing for changes but jira comes at a high cost. Redmine may look old and I hate that it's written on ruby, but it's free and with some plugins it's been able to suite our needs well.

[-] NanoooK@sh.itjust.works 2 points 5 hours ago

What's the issue with Ruby?

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this post was submitted on 21 Sep 2024
326 points (98.5% liked)

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